Kelly Owens
Branson,MO
Summary
Accomplished compliance analyst with expertise in policy development and regulatory adherence. Strong communicator with a proven track record in providing guidance and support, ensuring teams meet statutory requirements efficiently.
Overview
27
27
years of professional experience
Work History
Lead Compliance Analyst
Transamerica Life Insurance Company
Branson , MT
2023.04 - Current
- Assisted team members with research and training for supported teams.
- Provide guidance and support to business partners in creation of mandated product training.
- Provide ongoing guidance to ensure compliance with regulatory and statutory requirements.
- Review and analyze current policies and procedures; identify, recommend and implement new and/or enhanced practives.
Customer Service Representative
Music City Centre (The Haygoods)
Branson, MO
2025.01 - 2025.10
- Facilitated ticket purchases for customers via phone and in-person interactions.
- Supported concessions operations before shows, during intermissions, and conducted end-of-day cleaning.
- Facilitated show merchandise sales and managed the boutique clothing store.
- Provided guest services support during performances, assisting patrons with inquiries and issues.
Customer Service Manager
Country Mart
Branson , MO
1999.06 - 2006.08
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, knowledgeable service for routine questions and complaints, enhancing overall customer experience.
- Managed customer inquiries and resolved issues, resulting in improved customer satisfaction.
- Oversaw daily operations, ensuring efficient workflow and high service standards.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Master of Arts - Economics
University of Missouri- Kansas City
Kansas City, MO2009-05
Bachelor of Science - Economics
Missouri State University
Springfield , MO2006-08
Skills
- Regulatory compliance
- Policy writing
- Risk assessment
- Complaint handling
- Dispute resolution
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Adaptability
- Money handling
Timeline
Customer Service Representative
Music City Centre (The Haygoods)
2025.01 - 2025.10
Lead Compliance Analyst
Transamerica Life Insurance Company
2023.04 - Current
Customer Service Manager
Country Mart
1999.06 - 2006.08
Master of Arts - Economics
University of Missouri- Kansas City
Bachelor of Science - Economics
Missouri State University