Kelly Oxford
Claremore
Summary
Dynamic Family Advocate with a proven track record at William W. Barnes Children's Advocacy Center Inc., excelling in case management and crisis intervention. Leveraged legal knowledge and multicultural sensitivity to enhance family support, achieving significant improvements in client outcomes. Mentored new advocates, showcasing effective communication.
Overview
30
30
years of professional experience
Work History
Family Advocate
William W. Barnes Children's Advocacy Center Inc.
03.2008 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Child Welfare Specialist II
Oklahoma Department Of Human Services
01.2001 - 03.2008
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Continuously updated professional knowledge and skills by attending trainings, conferences, and workshops related to child welfare best practices.
- Managed complex caseloads effectively while adhering to strict timelines as mandated by federal regulations or state policies.
- Contributed to improved inter-agency collaboration by participating in joint meetings, trainings, and initiatives focused on enhancing child welfare practice.
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Maintained accurate records of client interactions, service referrals, case plan progressions in adherence to agency standards for quality assurance purposes.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Coordinated closely with schools, medical providers, therapists, and other relevant professionals to ensure comprehensive support for children in care.
- Reduced risk factors for child abuse and neglect by providing timely interventions and supportive services to at-risk families.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Mentored new Child Welfare Specialists through sharing knowledge and experience gained from years of practice, fostering a supportive team environment.
Customer Service Representative
Walmart
08.1995 - 09.1996
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Receptionist
Wilson, Lillie & Associates
09.1994 - 08.1995
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Liberal Arts
Rogers State University
Claremore, OKBachelor of Arts - Psychology
Northeastern State University
Tahlequah, OKSkills
- Community Resources
- Multicultural Sensitivity
- Effective Communication
- Case Management
- Case tracking and follow up
- Crisis intervention strategies
- Appointment Scheduling
- Trauma Informed Care Framework
- Legal knowledge
Timeline
Family Advocate
William W. Barnes Children's Advocacy Center Inc.
03.2008 - Current
Child Welfare Specialist II
Oklahoma Department Of Human Services
01.2001 - 03.2008
Customer Service Representative
Walmart
08.1995 - 09.1996
Receptionist
Wilson, Lillie & Associates
09.1994 - 08.1995
Associate of Arts - Liberal Arts
Rogers State University
Bachelor of Arts - Psychology
Northeastern State University
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