Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Oyler

Kelly Oyler

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Head Hostess/Server Trainer

Rabbit Ridge Farms
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Assistant Director of Operations

Mainstreet Kids Daycare
09.2022 - Current
  • Oversaw development and implementation of quality educational programs.
  • Observed teachers and students in classrooms to gather data and improve instruction.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Organized and allocated resources required to meet needs of students and instructors.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Receptionist/COVID-19 Screener/COVID-19 Tester

Ozark Nursing Home
02.2021 - 01.2022
  • Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
  • Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
  • Defined core problems and determined key strategies for investigating and remediating concerns.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Owner/Operator Daycare

Self-employed
07.2000 - 11.2021
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Certification - Medical Billing And Coding

Penn Foster Career School
Scranton, PA

GED -

Clinton High School
Clinton, AR
05.1985

Skills

  • Food and Beverage Pairings
  • Check Payment Processing
  • Order Accuracy
  • To-Go Order Preparation
  • Suggestive Selling
  • Dining Customer Service
  • Dish Preparation
  • Guest Relations Management
  • Food Preparation and Safety
  • Table Setting Arrangements
  • Quality Control
  • Stocking and Replenishing
  • High-Volume Dining
  • Dining Area Maintenance
  • Server Training
  • Pos Operation
  • Age Verification
  • Front of House Display Creation
  • Dining Crew Workflow Optimization
  • Hospitality Service Expertise
  • Service Prioritization
  • Courteous Phone Demeanor
  • Dining Room Monitoring
  • Patron Rapport
  • Greeting and Seating Guests
  • Guest Flow
  • Covid Symptom Screening
  • Cool Under Pressure
  • Patron Experiences

Timeline

Head Hostess/Server Trainer

Rabbit Ridge Farms
04.2023 - Current

Assistant Director of Operations

Mainstreet Kids Daycare
09.2022 - Current

Receptionist/COVID-19 Screener/COVID-19 Tester

Ozark Nursing Home
02.2021 - 01.2022

Owner/Operator Daycare

Self-employed
07.2000 - 11.2021

Certification - Medical Billing And Coding

Penn Foster Career School

GED -

Clinton High School
Kelly Oyler