Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Paasch

Manitowoc

Summary

Incredibly welcoming and friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities and administrative tasks at hand. Resolves and improves sources of dissatisfaction to retain happy and loyal patrons and clientele.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Guest Services Manager

Rose Colored Glasses Salon & Spa
Manitowoc
02.2019 - 07.2025
  • Complete Salon scheduling using appropriate time blocks
  • Maintaining the highest standard of excellence in guest relations, friendliness, and high energy to ensure the best relationships with guests are maintained
  • Recruitment and continued strong bonds with clientele. Wellness is the top priority
  • Answering all phone calls and completing all administrative tasks

Direct Support Professional

Homes For Independent Living
Manitowoc
07.2016 - 02.2019
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Assisted in planning and implementing recreational activities for participants.
  • Facilitated social interactions between participants and their peers in the community.
  • Care & Crisis Resolution to individuals with developmental disabilities
  • Person-Centered care

Sales Associate

Family Video
Manitowoc
07.2014 - 02.2016
  • Performed high-volume cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Maintained store sales goals

Youth Advocate-Americorps

Lutheran Social Services-Runaway & Youth Services
Manitowoc
06.2011 - 07.2014
  • Provide mediation between families & youth to assist in resolving conflict
  • Encourage production family connections
  • Crisis Intervention & Conflict Resolution
  • Community outreach & education geared toward wellness, self-care and positive communication

Administrative Assistant & Campus Ambassador

Lakeland University Admissions
Sheboygan
10.2007 - 06.2011
  • Admissions Assistant: managed campus switchboard, answering & directing calls, high volume data entry, mailings, & phone calls, recruitment of prospective students
  • Campus Ambassador: selected to guide prospective students and families around campus, advise on admission questions, partake in hosting special events to VIP guests connecting with the university.

Education

Master of Arts - Psychology

Cardinal Stritch University
Milwaukee, WI

Bachelor of Arts - Psychology

Lakeland University
Sheboygan, WI

Bachelor of Arts - Sociology

Lakeland University
Sheboygan, WI

Skills

  • Guest Relations
  • High volume data entry
  • Knowledge of IT/ Computer systems
  • Immense Positive Attitude
  • Adaptability in learning new skills
  • Client focused care
  • Crisis intervention
  • High volume scheduling
  • Community outreach and education
  • Event planning
  • Independence in work while enjoying collaboration
  • Mediation/ consulting

Timeline

Guest Services Manager

Rose Colored Glasses Salon & Spa
02.2019 - 07.2025

Direct Support Professional

Homes For Independent Living
07.2016 - 02.2019

Sales Associate

Family Video
07.2014 - 02.2016

Youth Advocate-Americorps

Lutheran Social Services-Runaway & Youth Services
06.2011 - 07.2014

Administrative Assistant & Campus Ambassador

Lakeland University Admissions
10.2007 - 06.2011

Master of Arts - Psychology

Cardinal Stritch University

Bachelor of Arts - Psychology

Lakeland University

Bachelor of Arts - Sociology

Lakeland University

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