Kelly Pacheco
Newark
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Valley Animal Hospital
Clifton
01.2017 - Current
- Maintained a neat reception area by organizing materials and tidying up.
- Scheduled and confirmed appointments.
- Processed customer payments.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered and directed incoming calls using multi-line telephone system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Assistant Manager
Madrag
Bloomfield
01.2016 - 01.2018
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Dollar Tree
Lincoln Park
01.2014 - 01.2016
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
Sales Associate
Pretty Girl
Irvington
01.2012 - 01.2013
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
Sales Associate
Easy Pickins
Irvington
01.2008 - 01.2009
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
Education
Medical Assistant -
Star Career Academy
Newark, NJ01.2012
High School Diploma -
East Side High School
Newark, NJ06-2008
Skills
- MSWord
- MediSoft
- DVMax
- 35 WPM
- EZVET
Certification
- OSHA
- HIPAA
- Nutrition
Languages
- Spanish
- English
Personal Information
Title: Medical Assistant
Timeline
Receptionist
Valley Animal Hospital
01.2017 - Current
Assistant Manager
Madrag
01.2016 - 01.2018
Assistant Manager
Dollar Tree
01.2014 - 01.2016
Sales Associate
Pretty Girl
01.2012 - 01.2013
Sales Associate
Easy Pickins
01.2008 - 01.2009
Medical Assistant -
Star Career Academy
High School Diploma -
East Side High School