Kelly Palmer
Sparrows Point,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Achieved significant client satisfaction by prioritizing and resolving complex issues efficiently.
Overview
10
10
years of professional experience
Work History
Senior Relationship Liaison
M&T Bank
Baltimore, MD
11.2021 - Current
- Served as a primary point of contact for several premier CRE clients to ensure their day-to-day banking needs and more complex issues were handled.
- Excellent time management skills
- Responded to client inquiries promptly to ensure quick resolution to their issue.
- Ability to prioritize tasks. I often received multiple requests at one time and it’s important to know which one takes precedence over the other.
- Maintained a high degree of professionalism at all times, representing the bank with integrity in both internal and external interactions.
- Shared my knowledge with my colleague’s and always made myself available for help when needed.
Branch Manager
Mariner Finance, LLC
Baltimore, MD
01.2014 - 11.2021
- Closed an average of 80-100 loans per month.
- Maintained confidential bank records and client information to prevent mishandling of data and potential breaches.
- Continuously monitored branch performance against key performance indicators, taking corrective action as needed to ensure objectives were met or exceeded.
- Attended company meetings to keep abreast of current trends and changes in the market.
- Maintained friendly and professional customer interactions.
Skills
Verbal and written communication
Time Management
Customer Account Review
Customer Communication
Timeline
Senior Relationship Liaison
M&T Bank
11.2021 - Current
Branch Manager
Mariner Finance, LLC
01.2014 - 11.2021