Summary
Overview
Work History
Education
Skills
Military Service
Timeline
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Kelly Palos

Leesburg,VA

Summary

Dynamic professional with extensive experience as a Treatment Coordinator at Loudoun Oral Maxilofacial Surgery, excelling in case management and financial consultations. Proven ability to enhance patient communication and streamline scheduling processes, fostering a supportive environment. Adept at program development and committed to delivering exceptional patient care through effective teamwork and leadership.

Overview

36
36
years of professional experience

Work History

Treatment Coordinator

Loudoun Oral Maxilofacial Surgery
Ashburn, Virginia
10.2022 - Current
  • Coordinated patient scheduling and managed appointment confirmations for optimal workflow.
  • Facilitated communication between patients and medical staff regarding treatment plans.
  • Provided education and resources to help patients understand their treatment options.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Conducted financial consultations with patient and set up payment plans.

Lead Teacher

The Goddard School Of Chantilly
Chantilly, VA
01.2012 - 01.2014
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
  • Instructed 4 yr old students in the area of learning principles, concepts and in-depth subject matter.

Aviation Administrator

Unites States Navy
Brunswick, ME
01.2007 - 01.2011
  • Working knowledge of Military and Navy Protocol, Aeronautical flying and safety relating to the fleet and shore activities.
  • Keeping track and organizing Navy jackets.
  • Updating Navy manuals with the aircrafts.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Substitute Teacher

Woodbridge School District
Bridgeville, DE
09.2003 - 01.2007
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Took over teachers class for maternity leave, managing all classroom assignments, student needs and recordkeeping.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Uphold classroom routines to support student environments and maintain consistent schedules.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.

Legal Secretary

Schmittinger & Rodriquez P.A
Dover, DE
01.1999 - 01.2001
  • Scheduled and made appointments for 2 attorneys.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Filed documents with courts on behalf of attorney.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.

IMC Unit Secretary

Bayhealth Hospital, Kent Campus
Dover, DE
01.1990 - 01.1999
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for over 16 Telemetry patients.
  • Facilitated lab orders and medication administration.
  • Developed training protocols for new unit secretaries.
  • Processed lab paperwork and requests according to physicians' orders.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Managed incoming calls and directed to appropriate department.
  • Monitored inventory levels and advised management of need for replenishment.
  • Executed administrative duties to facilitate unit tasks and meet team goals.

Education

Associate in Arts (AA) - Early Childhood Education

Delaware Technical Community College-Terry
Dover, DE
06.1991

Bachelor of Science - Criminal Justice

Wilmington University
New Castle, DE

Master of Arts - Education

Wilmington University
New Castle, DE

Skills

  • Early childhood education
  • Microsoft Word
  • Student records management
  • Lesson development
  • Toddler care
  • Department leadership
  • Case management
  • Key decision-making
  • Medical scheduling
  • Teaching
  • Medical billing
  • Program development and management
  • Records management
  • Student progress reporting
  • Classroom management
  • Childcare
  • Team player
  • Medical Records
  • Curriculum Development
  • Program Management
  • Customer relationship management
  • Financial consultation
  • Treatment planning

Military Service

United States Navy

Timeline

Treatment Coordinator

Loudoun Oral Maxilofacial Surgery
10.2022 - Current

Lead Teacher

The Goddard School Of Chantilly
01.2012 - 01.2014

Aviation Administrator

Unites States Navy
01.2007 - 01.2011

Substitute Teacher

Woodbridge School District
09.2003 - 01.2007

Legal Secretary

Schmittinger & Rodriquez P.A
01.1999 - 01.2001

IMC Unit Secretary

Bayhealth Hospital, Kent Campus
01.1990 - 01.1999

Associate in Arts (AA) - Early Childhood Education

Delaware Technical Community College-Terry

Bachelor of Science - Criminal Justice

Wilmington University

Master of Arts - Education

Wilmington University

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Kelly Palos