Kelly Paterson
Pompano Beach,FL
Summary
Dedicated Pharmacist with over 20 years of experience in effectively communicating complex medication information and identifying customer needs. Strengthened relationships and delivered patient-focused solutions through clear communication and collaborative problem-solving. Focused on achieving optimal patient outcomes in medication therapy management and regulatory compliance.
Overview
27
27
years of professional experience
Work History
Staff Pharmacist
PetMeds Pharmacy
Pompano Beach, Florida
05.2005 - Current
- Perform final clinical and legal review of prescriptions in a high-volume mail-order environment, applying pharmacy law, company policy, patient-safety standards, and professional ethics.
- Assess prescription, patient, and customer circumstances; ask focused questions; identify barriers; and coordinate practical solutions that support safe medication use, access, service quality, and customer confidence.
- Built and maintained relationships with customers and veterinary offices through phone, email, fax, and digital channels, effectively managing challenging or time-sensitive situations with sound judgment.
- Collaborate across pharmacists, technicians, customer-care teams, veterinary offices, operations, and leadership to resolve complex prescription, authorization, inventory, fulfillment, and service issues.
- Collaborated with pharmacists, technicians, customer-care teams, veterinary offices, operations, and leadership to resolve complex prescription, authorization, and fulfillment issues, enhancing overall service delivery.
- Train and mentor pharmacists, interns, and technicians to expand pharmacy knowledge, apply critical thinking, and develop professional communication, and compliant decision-making.
- Monitored recurring customer and workflow issues, shared practical insights and best practices, and recommended process improvements to enhance consistency and customer experience.
- Adapt to evolving technology, digital work queues, automated dispensing, remote/hybrid workflows, changing policies, and new operational priorities while maintaining accuracy and service standards.
Staff Pharmacist
Holy Cross Hospital
Fort Lauderdale, Florida
01.2003 - 01.2005
- Reviewed and dispensed medication orders, answered medication questions, prepared and checked IV admixtures, and monitored pharmacokinetic therapy to support optimal inpatient care.
- Collaborated with physicians, nurses, pharmacy colleagues, and hospital staff to address clinical questions and ensure safe, effective medication use within complex health-system environment.
- Managed controlled and non-controlled medication inventory, ensuring compliance with hospital procedures and regulatory requirements.
Pharmacy Intern
Eckerd Drugs
Fort Lauderdale, Florida
01.2000 - 01.2002
- Entered and filled prescriptions, counseled customers on medication use, supported insurance verification processes, compounded medications for patient needs, and monitored controlled-substance inventory for compliance.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Developed knowledge of pharmaceutical products and their applications for effective customer service.
- Supported inventory management by organizing stock and monitoring expiration dates.
Education
Doctor of Pharmacy -
Nova Southeastern University
Davie, Florida01-2003
Bachelor of Science - Dietetics
Florida State University
Tallahassee, Florida01-1996
Skills
- Healthcare communication
- Customer Needs Assessment
- Relationship Development
- Pharmaceutical Care
- Medication Access & Payer Navigation
- Scientific & Clinical Education
- Customer solutions
- Cross-Functional Collaboration
- Regulatory & Policy Compliance
RELEVANT HIV & INFECTIOUS DISEASE EXPERIENCE
- Comprehensive Care Center | Advanced Pharmacy Practice Rotation - HIV/Infectious Disease
- Counseled and educated patients regarding HIV drug therapy; evaluated medication regimens for drug-related problems and contributed recommendations to individualized pharmaceutical care plans.
- Gained direct exposure to the clinical, communication, adherence, access, and trust considerations involved in caring for patients living with HIV.
ADDITIONAL CLINICAL FOUNDATION
Advanced practice experience: managed care and drug information; pharmacokinetics; pharmacy administration; geriatric consulting; internal medicine; ambulatory care; diabetes, hypertension, osteoporosis, and anticoagulation education; adverse drug reaction reporting; and nicotine research with the CDC Office on Smoking and Health.
Timeline
Staff Pharmacist
PetMeds Pharmacy
05.2005 - Current
Staff Pharmacist
Holy Cross Hospital
01.2003 - 01.2005
Pharmacy Intern
Eckerd Drugs
01.2000 - 01.2002
Bachelor of Science - Dietetics
Florida State University
Doctor of Pharmacy -
Nova Southeastern University