Kelly Paulino
Killeen,TX
Summary
To obtain a position within an organization where the knowledge in managing and motivating professionals to achieve and surpass organizational goals. As well as equipping employees to meet goals by building a collaborative and skill-based culture focusing on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Offering nine year of experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Overview
14
14
years of professional experience
Work History
Store Manager
Supplement Warehouse
06.2024 - Current
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Senior Tax Analyst
H & R Block
07.2018 - Current
- Complete simple and complex tax returns by staying informed of the latest federal tax laws, changes in those laws including possible future tax law amendments
- Interview clients to obtain additional information on taxable income and deductible expenses and allowance
- Use Federal tax tables to compute clientele taxes owed or over payment
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
- Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Explain federal and state tax laws to individuals and companies
- Stay up to date with knowledge of economic accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
- Processing Emerald Advance Loans which compile and verify clientele information by entering borrower in to loan processing system
- Interact with IRS in Clients behalf to settle IRS fees for filing.
- Advised business owners on appropriate entity structures to optimize their potential tax benefits based on specific circumstances.
- Managed multiple client accounts concurrently, prioritizing tasks effectively to meet tight deadlines during busy seasons.
Front of House Manager
Water Street Waffle Co
05.2023 - 05.2024
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Recruited, hired, and trained talented staff to fill vacancies.
Area Manager
H & R Block
07.2016 - 07.2018
- Manage operations at three retail locations located in Fort Hood, Texas which includes up to thirty employees
- Solely responsible for operations management within and completed and surpassed all corporate goals for each retail location earning $500,000 in yearly revenue
- Monitor employee schedules closely to insure compliance with stated expenditures
- Assist with corporate audits, resolved escalated customer complaints
- Maintain effective employee communications and provided instructions in tax preparation as needed
- Led training and instructional classes for employees, both inside and outside of direct management.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Office Manager
H & R Block
10.2010 - 07.2016
- Responsible for all operations of the retail location for Fort Benning, Georgia to include twenty employees
- Maintain effective communication between employees; additionally between supervisors
- Assist in Financial Audits
- Daily closeouts to include bank deposits and reconciliations
- Managing and building employee schedules for employees to meet the need of the company but not exceeding company budget
- Leading and instructing classes including tax laws and tax updates
- Hiring, developing, and training staff
- While also establishing and monitoring company and retail location goals
- Conducting performance reviews and administering salaries to staff.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Associate of Science - General Studies
Chattahoochee Valley Community College
Phoenix City, ALAssociate of Applied Science - General Studies
Central Texas College
Killeen, TX11.2025
Skills
- Tax Research
- Staff Training
- Tax Return Preparation
- GLACIER Tax Preparation
- Tax Compliance
- Financial Management
- Strategic Planning
- Policy Implementation
- Staff Development
- Business Administration
- Operations Management
- Performance Management
- Business Development
- POS system operations
Bilingual
Spanish
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Supplement Warehouse
06.2024 - Current
Front of House Manager
Water Street Waffle Co
05.2023 - 05.2024
Senior Tax Analyst
H & R Block
07.2018 - Current
Area Manager
H & R Block
07.2016 - 07.2018
Office Manager
H & R Block
10.2010 - 07.2016
Associate of Science - General Studies
Chattahoochee Valley Community College
Associate of Applied Science - General Studies
Central Texas College
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