Kelly Peña
El Paso,TX
Summary
High-performing Benefits Specialist with solid background who analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.
Overview
31
31
years of professional experience
Work History
Benefit Specialists IV
Conduent - BenefitWallet
05.2022 - Current
- Serving as lead support for multiple clients related to benefit programs such as HSA, FSA, and HRA accounts
- Providing support and consultation on complex cases and complex case assignments that require dealing with information that is sensitive and confidential
- Resolving daily issues for multiple clients/employers including brokers and health plan groups
- Monthly & quarterly reconciliation of client subaccounts
- Resolving and monitoring file upload issues, enrollment, claims and individual member issues per employer request
- Adhering to established policies, procedures, and guidelines with a high degree of independence.
Accounts Payable Clerk
Rio Valley Biofuels
01.2017 - 05.2022
- Teamed with the Accounting Manager, accounting team, purchasing manager, and vendors to ensure payables were accurately tracked and paid timely
- Verified the accuracy of pricing, shipping costs, and taxes on the approved POs
- Verified and requested approval from purchasing management for all remaining miscellaneous monthly recurring vendor accounts to include utilities and quarterly/yearly taxes
- Received, verified, and processed all expense requests/reports
- Processed in Great Plains accounting database system accordingly
- Processed weekly payables check run for COO approval
- Processed the printing, mailing, and uploading of checks in the banking online account
- Paid vendors with credit cards online and via phone
- Reconciled all vendor accounts monthly
- Posted EFT and credit card payments accurately in Great Plains and reconciled monthly statements
- Communicated with vendors as necessary to ensure accounts stayed current to avoid any holds or delays with shipments/orders.
Office Manager
Michael R. Pirrone, DVM
04.2016 - 11.2016
- Organized office to ensure day-to-day business was able to be accomplished
- Created a proper business filing/document retention system, to ensure easier access to documentation
- Handled appointments and scheduled appointments
- Ensured licensing was current with NMVA & TVA, FDA
- Managed accounts payables, receivables, and collections
- Tracked rotating inventory of livestock on the farm and veterinary charges to bill clientele monthly
- Maintained daily inventory of FDA drugs and non-regulated medications.
Office Manager
El Paso Disposal
08.2015 - 10.2015
- Oversaw the day-to-day tasks of a team of 9 Customer Service Representatives as well as 2 Billing Clerks
- Ensured the team complied with the company script policy when receiving both inbound and outbound calls
- Communicated clearly throughout the day with the Sales Manager and Operations Manager to ensure the daily routes as well as future jobs ran properly
- Received training in budgeting and forecasting
- Held weekly and monthly safety and information meetings
- Began a mentoring program with the team to assist in accomplishing tasks to increase individual and team production.
Warehouse/Customer Service Supervisor - Customer Service Rep - Special Project Coordinator
Brokers Logistics, LTD.
01.1993 - 08.2014
- Warehouse/Customer Service Supervisor: Managed a team of 3-4 Customer Service Reps and 3-7 warehousemen on a regular daily basis
- Managed additional teams for special projects and day-to-day operations
- Ensured all activities were met and exceeded company policies and procedures
- Oversaw the day-to-day shipping and receiving of raw materials, chemicals, equipment, MRO, and finished goods to miscellaneous maquilas/plants in and out of Mexico and various locations throughout the country
- Worked with buyers, managers, receiving personnel, and various OTR and LTL carriers to ensure proper receipt of material and locate and track missed, late, damaged, or lost freight
- Handled any overage, shortage, or damage of inbound freight with miscellaneous freight carriers, communicating with the customer as necessary
- Worked cross-departmentally to ensure all areas ran smoothly
- Ensured overtime was tracked and billed out accordingly
- Handled interviews, hiring, mentoring, evaluations, and terminations of employees within my department
- Processed weekly timesheets within my department for payroll and biweekly and monthly billing of customers
- Handled various daily, weekly, monthly, and yearly cycle counts, including full inventories per each customer request
- Ensured employees were updated and trained on all safety requirements per company policy on a weekly, quarterly, and yearly basis
- Special Project Coordinator: Assisted in the acquisition and coordination of new customer accounts
- Met with customers to determine the requirements for the account including the amount of labor, space, and time needed to handle their account
- Customer Service Representative: Processed inbound and outbound orders of finished goods and raw materials for various customers
- Shipping to plants into and out of Mexico and various other locations throughout the country; utilizing customer’s software platforms or the company's software systems
- Received inbound freight and documented overages, shortages, and damages
- Communicated all information with customers via email, telephone, or fax
- Handled physical inventories for various accounts on a daily, monthly, quarterly, and yearly basis.
Education
El Paso Community College
El Paso, TXJM Hanks High School
El Paso, TXSkills
- CITRIX
- Employee Relations
- Microsoft Dynamics GP
- SAP
- QuickBooks
- Document Retention
- Critical Thinking Skills
- A/P
- A/R
- Data Entry & Data Verification
- Data Analysis
- Supervisory experience
- Time Management
- Conflict Resolution
- Benefits Administration
Communication Skills
Strong Communication and Interpersonal Skills. Strong ability to work independently in a remote environment with minimal supervision.
Timeline
Benefit Specialists IV
Conduent - BenefitWallet
05.2022 - Current
Accounts Payable Clerk
Rio Valley Biofuels
01.2017 - 05.2022
Office Manager
Michael R. Pirrone, DVM
04.2016 - 11.2016
Office Manager
El Paso Disposal
08.2015 - 10.2015
Warehouse/Customer Service Supervisor - Customer Service Rep - Special Project Coordinator
Brokers Logistics, LTD.
01.1993 - 08.2014
El Paso Community College
JM Hanks High School
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