Kelly Pearson
Richmond,VA
Summary
Highly motivated self starter with over twenty years of experience in the Administrative and Customer Service field. I am a fast learner with excellent multi tasking and organizational skills who thrives in a fast paced environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Daniels Heating & Air
02.2023 - 01.2024
- Managed all scheduling and dispatching with HVAC service technicians to ensure prompt customer care and quality customer performance.
- Answered all incoming calls and emails and acting as liaison for customers and technicians.
- Responded in a timely manner to correct any problems or schedule any preventative maintenance.
- Processed all work orders, and payments on jobs completed.
- Performed any necessary administrative duties to include filing, record keeping and copying.
Customer Service Representative
Ace Glass
01.2021 - 01.2024
- Welcomed all walk in customers and evaluated glass needs and services for price quote.
- Quoting customers based on their safety equipment and glass type needs. Also scheduling daily auto techs to perform jobs.
- Managed incoming calls, emails concerning quotes with a prompt response. Also confirming daily appointments with all customers.
- Completing all work orders to ensure correct pricing as well as insurance verification.
- Followed up with customers about work performed to maintain a high standard of customer service.
Customer Service Representative
Auto Glass Now
04.2019 - 01.2021
- Welcomed all customers and quoted pricing for auto glass replacement while answering busy phone line.
- Processed cash/credit payments once all scheduled work was completed.
- Handled all scheduling to ensure no overlapping as well as staffing proper amount of auto technicians for in shop and mobile services.
- Picked up auto glass in company vehicle as needed from multiple supply locations.
- Running all end of day reports and counting down register to ensure quality assurance on all payments. Made daily bank deposits.
Administrative Assistant
Bristol-Myers Squibb
02.2017 - 04.2019
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Performed and edited reports, letters and emails for Manager and Sales representatives.
- Set appointments, arranged meetings and set up travel arrangements for office staff.
- Performed all necessary office duties for staff.
Education
Graduate
Meadowbrook High School
Chesterfield, VA1994
Skills
- Running Reports
- Outbound Calls
- Customer Satisfaction
- Word, Excel and Powerpoint
- Customer Service and Assistance
- Customer Interaction
- Correcting Discrepancies
- Website Navigation
- Customer Inquiries
- Quote Generation
Timeline
Administrative Assistant
Daniels Heating & Air
02.2023 - 01.2024
Customer Service Representative
Ace Glass
01.2021 - 01.2024
Customer Service Representative
Auto Glass Now
04.2019 - 01.2021
Administrative Assistant
Bristol-Myers Squibb
02.2017 - 04.2019
Graduate
Meadowbrook High School
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