Kelly Pedroza
Student
Oklahoma City,OK
Summary
Business student with talent for marketing and finances. Strong knowledge of communication and customer service. Communicative and team-oriented with proficiency in communicating workplace issues. Proven history of fostering effort and dedication to meet team, individual and management objectives. I am also bilingual, Spanish being my first language.
Overview
7
7
years of professional experience
Work History
Real Estate Assistant
MK Partners
Oklahoma City, OK
01.2023 - Current
- Assisted realtors with private viewings, enabling clients to see available properties.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Organized and maintained systems to track leads coming from social media, websites, and other funnels.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Supported a team of commercial real estate brokers by preparing and updating marketing reports and managing databases.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
Housekeeper
Margy Ttumbull
Saint Joseph, MI
06.2022 - Current
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
Online Grocery Associate
Walmart
Oklahoma, OK
10.2021 - 02.2022
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with the customer to confirm clarity of order, shopped at additional stores if necessary, and expedited order transfer to the delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by the highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
YMCA Counselor
Benton Harbor Saint Joseph Y M C A
Saint Joseph, MI
09.2017 - 02.2020
- Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced discipline and policies to protect the safety of recreational activity participants.
- Explained principles, techniques, and safety requirements to activity participants to prevent injury.
- Communicated campers' needs, progress, and program benchmarks in weekly staff meetings.
- Promoted monthly events and activities to increase participation and revenue.
- Implemented protocols to develop relationships with campers and parents.
- But most importantly, showed the children love and attention.
Education
BBA - Business
Mid America Christian University
Oklahoma City, OK05.2025
Associate of Arts - Business Administration
Mid America Christian University
Oklahoma City, OK05.2023
High School Diploma -
Saint Joseph High School
Saint Joseph, MI06.2021
Skills
- Collaboration and Teamwork
- Composure and Emotional Control
- Friendly, Positive Attitude
- Customer and Service-Oriented
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Time Management
- Safety Guidelines and Procedures
- Work and Task Assignment
- Emotional Support
- Facility Purchases
- Cleaning and Sanitizing
- Positive Reinforcement Methods
- Calendar Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Real Estate Assistant
MK Partners
01.2023 - Current
Housekeeper
Margy Ttumbull
06.2022 - Current
Online Grocery Associate
Walmart
10.2021 - 02.2022
YMCA Counselor
Benton Harbor Saint Joseph Y M C A
09.2017 - 02.2020
BBA - Business
Mid America Christian University
Associate of Arts - Business Administration
Mid America Christian University
High School Diploma -
Saint Joseph High School
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