Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Pepin

Manchester,ME

Summary

Experienced and resourceful healthcare operations and credentialing specialist with over 20 years of leadership in medical administration, compliance, and program coordination. Proven ability to manage cross-functional teams, onboard diverse providers, and navigate complex regulatory systems. Adaptable, self-motivated, and detail-oriented professional seeking to leverage healthcare expertise into travel, remote, or globally oriented roles that support mobile healthcare teams, wellness tourism, or international health programs. Solid expertise in managing and verifying credentials for healthcare providers. Strong focus on team collaboration, achieving results, meeting organizational standards, and compliance requirements. Skilled in data management, regulatory compliance, and communication.

Overview

22
22
years of professional experience

Work History

Credentialing Specialist

MaineGeneral Medical Center
08.2022 - 05.2025
  • Lead credentialing and onboarding for over 900 remote and on-site medical professionals.
  • Maintain data systems with high accuracy, enabling multi-location verification and remote access.
  • Educate providers on regulatory standards; ensure compliance with national healthcare laws.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
  • Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
  • Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.

Office Coordinator - ENT/Urology

Central Maine Medical Center
01.2019 - 01.2022
  • Coordinated administrative and clinical functions across departments.
  • Streamlined communication among staff to enhance operational efficiency.
  • Managed billing accuracy and procedural reporting.
  • Completed bi-weekly payroll for 25 employees.

SHIP/SMP Program Coordinator (Part-Time/Remote)

Spectrum Generations
01.2018 - 09.2019
  • Delivered Medicare counseling via in-person, phone, and digital outreach.
  • Recruited, trained, and supported volunteers in expanding community health education.
  • Referred clients to national agencies, building expertise in multi-agency navigation.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Developed comprehensive training materials for volunteers, elevating quality of program delivery.

Medical Support Assistant (AMSA)

Veterans Health Administration
01.2017 - 01.2018
  • Maintained veteran medical records and supported virtual reporting systems.
  • Assisted in resolving complex service concerns with professionalism and empathy.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Office Coordinator

Central Maine Heart Association
01.2013 - 01.2017
  • Explained healthcare access, benefits, and eligibility to diverse populations.
  • Acted as a liaison between medical staff and patients.
  • Onboarded new employees and ensured procedural consistency.
  • Completed bi-weekly payroll for 120 employees.

Office Manager

John Boothby, M.D.
01.2011 - 01.2013
  • Oversaw daily operations in high-volume private practices.
  • Handled billing, coding, and scheduling with precision.
  • Supervised administrative staff and coordinated front office efficiency.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Office Manager

Seth Kolkin, M.D.
01.2003 - 01.2011
  • Oversaw daily operations in high-volume private practices.
  • Handled billing, coding, and scheduling with precision.
  • Supervised administrative staff and coordinated front office efficiency.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Lewiston High School
Lewiston, ME
06.1995

Skills

  • Credentialing & Compliance (CPCS Eligible)
  • Medicare & Insurance Navigation
  • Remote Communication & Telehealth Support
  • Microsoft Office (Excel, Word)
  • Medical Terminology & Coding
  • Volunteer Recruitment & Coordination
  • Organizational & Multitasking Expertise
  • Travel-ready & Adaptable

Timeline

Credentialing Specialist

MaineGeneral Medical Center
08.2022 - 05.2025

Office Coordinator - ENT/Urology

Central Maine Medical Center
01.2019 - 01.2022

SHIP/SMP Program Coordinator (Part-Time/Remote)

Spectrum Generations
01.2018 - 09.2019

Medical Support Assistant (AMSA)

Veterans Health Administration
01.2017 - 01.2018

Office Coordinator

Central Maine Heart Association
01.2013 - 01.2017

Office Manager

John Boothby, M.D.
01.2011 - 01.2013

Office Manager

Seth Kolkin, M.D.
01.2003 - 01.2011

High School Diploma -

Lewiston High School

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