Kelly Perez
Van Nuys,CA
Summary
Dynamic customer service, excelling in order fulfillment, and product knowledge. Proven ability to resolve inquiries efficiently while maintaining high standards of accuracy. Bilingual and skilled in POS operations, I consistently enhance customer satisfaction and streamline operations for optimal results. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Secretary
Proud Collision Center, inc.
Pacoima, CA
05.2024 - 06.2025
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Maintained organized filing system of paper and electronic documents.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Wrote complete and accurate cost estimates for labor and parts.
- Complied with federal, state and local regulations affecting body shop operations.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
Online Orderfilling
Walmart
Burbank , CA
11.2023 - 05.2024
- Assisted in selecting items according to customer preferences.
- Shopped at store, verified replacement items, selected freshest fruit, produce, meat and other products.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
Customer Service Representative
Home Depot
Panorama City, CA
06.2022 - 11.2023
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
Crew Member
Mc Donalds
Van Nuys, CA
10.2021 - 05.2022
- Restocked kitchen supplies including food products and utensils.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Panorama High School
Panorama City, CA06-2022
Some College (No Degree) - Criminal Justice
California State University
Northridge, CASome College (No Degree) - ACCOUTING
BURBANK ADULT SCHOOL
Burbank, CASkills
- Customer service
- Product knowledge
- Order fulfillment
- Cash handling
- Refunds and exchanges
- Online orders preparation
- POS system operations
- Bilingual
Languages
English
Professional
Spanish
Professional
Affiliations
- fitness.
- Painting and drawing
- I like fixing cars.
Accomplishments
- superintendents student advisory council Member 2020-2022 (LAUSD)
Timeline
Secretary
Proud Collision Center, inc.
05.2024 - 06.2025
Online Orderfilling
Walmart
11.2023 - 05.2024
Customer Service Representative
Home Depot
06.2022 - 11.2023
Crew Member
Mc Donalds
10.2021 - 05.2022
High School Diploma -
Panorama High School
Some College (No Degree) - Criminal Justice
California State University
Some College (No Degree) - ACCOUTING
BURBANK ADULT SCHOOL
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