Kelly Barnette
Havre DE grace,Maryland
Summary
Current high school student, with work experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Ritas Italian Ice
Aberdeen, MD
02.2014 - 05.2014
- Recommended alternative items if product was out of stock.
- Learned, referenced and applied product knowledge information.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Maintained cleanliness and presentation of stock room and production floor.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Assisted customers with food selection, inquiries and order customization requests.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Server
Golden Corral
Aberdeen, MD
04.2014 - 05.2015
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Effectively listened to, understood and clarified guest concerns and issues.
- Routinely removed trash and debris from restaurant.
- Bussed and reset tables and kept dining room and work areas clean.
- Quickly set up and cleared tables and stocked all service stations.
- Stocked and maintained cleanliness of stations.
- Served beverages, breads and butter and replenished items as necessary.
- Routinely carried large loads of dishes to kitchen for washing.
- Maintained clean dining room, lobby and service areas at all times.
Education
High School Diploma -
Aberdeen High School
Current
Skills
- Adaptable learner
- Excellent time management
- Planning/coordinating
- Leadership abilities
- Self-starter
- Excellent communication skills
- Strong knowledge of Early Childhood Education
Timeline
Server
Golden Corral
04.2014 - 05.2015
Team Member
Ritas Italian Ice
02.2014 - 05.2014
High School Diploma -
Aberdeen High School