Kelly Petersen
Concord
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
21
21
years of professional experience
Work History
Store Manager
World Market
02.2018 - Current
- Model and drive a customer-first selling culture by ensuring effective routines, visual brand standards and engagement behaviors.
- Provide leadership to achieve or exceed sales and profitability goals.
- Recruit, develop and retain a high-performance, customer-focused team that aligns with company values through training, recognition and performance management.
- Ensure a branded store experience through consistent visual execution, standards and recovery.
- Achieve store sales and metric goals through regular business analysis and problem-solving.
- Validate and ensure execution of all merchandising, marketing and promotional strategies.
- Coordinate projects across multiple departments ensuring timely completion of tasks.
- Ensure store schedule effectively maximizes the business environment and make adjustments as needed.
- Establish and maintain strong operational execution, inventory management, data integrity and compliance routines.
- Participate in onboarding and training new in position store managers.
Store Manager
Rue 21
09.2015 - 02.2018
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Established and monitored KPIs to optimize company performance.
- Implemented loss prevention strategies, alleviating shrink.
- Participated in new store openings.
- Trained store managers in the market on loss prevention and operational best practices.
Store Manager
Vans
07.2013 - 09.2014
- Recruited, hired and trained entire staff for a new store opening.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Interviewed and hired prospective employees according to team needs.
- Responded quickly to meet customer needs and resolve problems.
Store Manager
American Eagle Outfitters
03.2004 - 07.2013
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Demonstrated and supported continuous improvement and growth mindset.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Met deadlines while maintaining high-quality deliverables.
Education
Bachelor Of Arts (B.A.) - Management/Fashion Merchandising
Columbia College Chicago
Chicago, IL01.2001
Skills
- Project Planning
- Multitasking and organization
- Customer service management
- Problem-solving
- Team leadership and coaching
- Recruitment and hiring
- Leadership development
- Strategic thinker
- Payroll management
- Operational efficiency
- Performance reviews
- Inventory management
Timeline
Store Manager
World Market
02.2018 - Current
Store Manager
Rue 21
09.2015 - 02.2018
Store Manager
Vans
07.2013 - 09.2014
Store Manager
American Eagle Outfitters
03.2004 - 07.2013
Bachelor Of Arts (B.A.) - Management/Fashion Merchandising
Columbia College Chicago
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