Kelly Petersen
Lincoln,NE
Summary
Dynamic and results-driven professional with a proven track record in customer service excellence, adept at fostering strong relationships and streamlining operations through exceptional organizational skills. Expertise spans retail support, educational environments, and administrative coordination, showcasing versatility and adaptability in diverse settings. Known for effective multitasking under pressure while maintaining keen attention to detail, consistently contributing to team success and client satisfaction. Committed to leveraging skills to drive operational efficiency and enhance service delivery in future roles.
Overview
29
29
years of professional experience
Work History
Support Staff
Scheels Sports
09.2015 - Current
- Delivered high-quality customer service in person and by phone.
- Supported clothing departments through organization, merchandising, and seasonal transitions.
- Assisted with website shopping issues and customer defect processing.
- Lead training for new hires in areas of processing, cashiers, ECOM and sales.
Office Coordinator
Ambassadors Sports/Three Pillars Performance
06.2022 - 10.2024
- Trainer appointment scheduling and planning.
- Baseball team structuring and organization; responsible for billing and collections of team fees, as well as accounts payable for ball field rental and team merchandise.
- Day to day communication with parents, sponsors, coaches and vendors.
- Organization of 15 to 20 baseball and basketball teams in sports season and off-season training.
- Planned and organized yearly gala for fundraising.
PTA President
Wylie Public Schools
01.2010 - 01.2012
- Led volunteer teams to execute strategic initiatives for Smith Elementary PTA.
- Managed budgets, fundraising events, and collaboration with school administration.
- Recruited and retained parent volunteers.
Account Coordinator
Swanson Russell & Associates
01.2001 - 01.2003
- Supported client relations and coordinated deadlines across multiple work groups.
- Proofread copy, assisted with ad/marketing layouts, and contributed to proposal development.
Office Assistant
Brown Church Development Group
01.1999 - 01.2001
- Managed accounts payable, bid coordination, and proposal preparation.
- Served as OSHA compliance coordinator for job sites.
- Assisted with presentations for prospective clients.
Translator
Social Services
01.1997 - 01.1999
- Provided Spanish translation for client meetings and transcribed recorded interviews.
Education
Bachelor of Arts - Spanish Translation
University of Nebraska–Kearney
01.1997
Skills
- Skilled in using Microsoft Office tools
- Graphic design proficiency
- Experience with AS400 inventory systems
- Onboarding process training
- Effective customer conflict resolution
- Visual merchandising expertise
Timeline
Office Coordinator
Ambassadors Sports/Three Pillars Performance
06.2022 - 10.2024
Support Staff
Scheels Sports
09.2015 - Current
PTA President
Wylie Public Schools
01.2010 - 01.2012
Account Coordinator
Swanson Russell & Associates
01.2001 - 01.2003
Office Assistant
Brown Church Development Group
01.1999 - 01.2001
Translator
Social Services
01.1997 - 01.1999
Bachelor of Arts - Spanish Translation
University of Nebraska–Kearney