Kelly Petroff
Kuna,ID
Summary
Hardworking and passionate job seeker with strong organizational skills eager to change career paths. Reliable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Server
Land Ocean
11.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant
GM Management
04.2005 - 03.2021
- Implemented improvements to file systems and procedures.
- Trained junior staff on department procedures.
- Examined, categorized and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
- Documented violations and issued letters to homeowners to correct issues.
- Made and submitted reports detailing findings and any actions taken.
Sever/Closing Manager
Reds Barbeque And Grillery
04.2006 - 03.2016
- Kept register accurate through correct billing, payment processing and cash management practices.
- Trained incoming staff on restaurant practices and procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained and processed invoices, deposits and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Increased sales significantly by upselling higher-end products to customers.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Education
Bachelor of Arts - Child And Adolescent Development
California State University of Northridge
Northridge, CA05.2008
Skills
- Verbal and Written Communication
- Staff Training
- Detail-Oriented
- Reliable and Responsible
- Time Management
- Strong Work Ethic
- Multitasking Abilities
Timeline
Server
Land Ocean
11.2021 - Current
Sever/Closing Manager
Reds Barbeque And Grillery
04.2006 - 03.2016
Assistant
GM Management
04.2005 - 03.2021
Bachelor of Arts - Child And Adolescent Development
California State University of Northridge
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