Kelly Pfeiffer
Guthrie,OK
Summary
Dynamic Talent Operations Specialist at Paycom Payroll with demonstrated leadership and data analysis skills. Proven track record in optimizing processes and enhancing talent acquisition efficiency. Adept at maintaining confidentiality and delivering insightful reports, driving continuous improvement while fostering strong stakeholder relationships. Committed to excellence in workforce assessment and operational integrity.
Overview
21
21
years of professional experience
Work History
Talent Operations Specialist
Paycom Payroll
06.2016 - Current
- Ensure operational excellence through a focus on process and efficiency, tool optimization, and data insights. Work Closely with various stakeholders to implement best practices and drive continuous improvement in talent acquisition processes.
- Analyze, and investigate candidate and employee background checks to ensure compliance and accuracy.
- Enter new hire information into the system efficiently and accurately, maintaining up-to-date records and supporting seamless onboarding.
- Maintain strict confidentiality of sensitive information.
- Manage requisition postings in accordance with compliance regulations, ensuring accurate and consistent job postings.
- Handle recurring and ad hoc data requests, providing timely and insightful reports to aid decision-making.
- Audit data regularly to ensure integrity and accuracy, identifying discrepancies and implementing corrective actions when necessary.
- Manage invoices and expenses, ensuring proper documentation and submittal to the accounting department.
- Provide support for special projects requested by leadership.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook.
- Strong time-management skills, detail oriented and written and verbal communication skills.
Office Manager
Bob Moore Collision Center
02.2010 - 06.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained team members on all aspects of customer and insurance company support.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Lee Norton Insurance Agency
04.2004 - 02.2010
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Business Administration
Caddo Kiowa Technology Center
Fort Cobb, OK08-2000
Skills
- Demonstrated leadership skills
- Workforce assessment
- Content lifecycle management
- Data analysis skills
- Operations coordination
- Operational efficiency
- Planning and coordination
- Process documentation
- Scheduling expertise
Timeline
Talent Operations Specialist
Paycom Payroll
06.2016 - Current
Office Manager
Bob Moore Collision Center
02.2010 - 06.2016
Customer Service Representative
Lee Norton Insurance Agency
04.2004 - 02.2010
No Degree - Business Administration
Caddo Kiowa Technology Center
Similar Profiles
Jordan GonzalesJordan Gonzales
Custodian at Paycom PayrollCustodian at Paycom Payroll
Angela WilliamsAngela Williams
Tax Specialist at Paycom Payroll, LLCTax Specialist at Paycom Payroll, LLC
Joshua BlasiJoshua Blasi
Paycom Service Supervisor at Paycom PayrollPaycom Service Supervisor at Paycom Payroll
Seth MarquezSeth Marquez
Residential Journeyman Electrician at Integrated ElectricResidential Journeyman Electrician at Integrated Electric
Jessica HopkinsJessica Hopkins
Certified Nursing Assistant at Willow Creek Nursing HomeCertified Nursing Assistant at Willow Creek Nursing Home