Kelly Pfister
Tulsa,OK
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Halsey Chiropractic Clinic
Tulsa, OK
05.2021 - Current
- Collected payments from patients for services rendered.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Verified insurance coverage for each patient visit.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Provided guidance to patients regarding their care plan or treatment options.
- Managed medical records using an electronic health record system.
- Maintained a clean work environment by adhering to infection control protocols.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Maintained confidentiality of records relating to clients' treatment
- Registered patients and scheduled appointments.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Assisted with referrals and prepared medical records for patients.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted physicians with finalizing reports, speeches or presentations.
Owner
Rum Runnerz
Tulsa, OK
08.2012 - 10.2014
- Reviewed legal documents related to business operations.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Created marketing campaigns to attract new customers.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Organized events such as trade shows and conferences.
- Collaborated with other owners on joint ventures and shared resources.
- Identified new opportunities for growth, expansion, and diversification.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Habilitation Training Specialist
Springs Inc, NCDC of Oklahoma
Tulsa, OK
03.2007 - 11.2011
- Conducted assessments of individuals to determine their level of functioning, abilities and needs.
- Maintained detailed records of all services provided to clients including progress notes and incident reports.
- Collaborated with multidisciplinary team members including family members to ensure quality care for all clients served.
- Assessed safety risks in the environment of those served and implemented strategies for reducing risk factors.
- Assisted clients with job development activities such as resume writing, interviewing skills and job searching techniques.
- Participated in team meetings with other professionals involved in client care.
- Monitored progress towards goals established in habilitation plans and documented outcomes accordingly.
- Implemented teaching strategies designed to increase independence in activities of daily living, communication and socialization skills.
- Encouraged client participation in recreational activities within the community setting.
- Supported individuals with disabilities during medical appointments by providing transportation or other necessary accommodations.
- Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Assisted clients with identifying treatment and recovery goals and provided services for implementation.
- Modeled behaviors, educated patients, and motivated change to improving life skills and coping mechanisms.
- Documented and filed patient health reports and charts.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
Education
Associate of Science - Medical Billing And Coding
Community Care College
Tulsa, OK08-2024
Skills
- Attention to Detail
- Patient Relations
- ICD-10 Coding
- Multitasking and Organization
- OSHA Compliance
- Workload Management
- Phone and Email Etiquette
- Computer Skills
- Problem-Solving
- Medical software applications
- Insurance Verification
- Insurance billing procedures
- HIPAA Compliance
- Medical Records Maintenance
- Records Management
- EMR Software
- Knowledge of medical terminology
- Office Administration
- Patient Demographics
- Appointment Coordination
- Report Preparation
- Medical Billing
- Understanding of medical terminology
- Healthcare coding competency
- Positive Attitude
- Clinical Documentation
- Insurance Billing
Affiliations
Reading, Swimming, Travelling
Certification
- AAPC MEDICAL CODER
References
References available upon request.
Timeline
Medical Office Assistant
Halsey Chiropractic Clinic
05.2021 - Current
Owner
Rum Runnerz
08.2012 - 10.2014
Habilitation Training Specialist
Springs Inc, NCDC of Oklahoma
03.2007 - 11.2011
Associate of Science - Medical Billing And Coding
Community Care College
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