Kelly Phalen
Rochester,NY
Summary
Versatile Business Manager offering 15+ years of experience identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
160 Driving Academy
Rochester, NY
09.2023 - Current
- Identify and recruit student drivers
- Develop relationships and work with local governmental agencies to market and promote the school in the local community
- Serve as a supporter to 160 students from enrollment through graduation
- Manage all day-to-day on-site operations and responsibilities
- Maintain accurate student and state files
General Manager
Professional Driver Institute
04.2008 - 09.2023
- Oversee operations & management of both the Admissions & Training Department
- Identify new business opportunities & submit bid proposals for the school
- Oversee Financing, Payroll, Compliance & Human Resources for the school
- Plan Administrator for 401k distributions, 125 Cafeteria Plans, Disability policies, & Medical/Dental policies
- Manage all day-to-day on-site operations and responsibilities
- Maintain accurate student and state files
- Develop process manuals & training outlines for staff
- Develop curriculum, school catalogs & training aids for students
Education
Bachelors degree - Public Relations
Suny Oswego
Oswego, NY05.2006
Associates Degree - Communications & Media Arts
Monroe Community College
Rochester, NY05.2004
Skills
Proficient in Microsoft Office
Proficient with ADP, Paychex and Paylocity software
Extensive knowledge of Quickbooks & Peachtree accounting software
Experience using Multiple LMS platforms
Account Reconciliation & Month-end reporting
Customer Relationship Management
Bookkeeping
Accounts Payable and Receivable
Invoicing and Billing
References
- Tara Lancy, 585-704-0589
- Paul Doyle, 585-478-5397
- Douglas Pipech, 585-491-4954
- Daniel Thesing, 585-506-8368
Timeline
Business Development Specialist
160 Driving Academy
09.2023 - Current
General Manager
Professional Driver Institute
04.2008 - 09.2023
Bachelors degree - Public Relations
Suny Oswego
Associates Degree - Communications & Media Arts
Monroe Community College