Kelly Phelan
Morris,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Researcher
William Paterson University
09.2023 - 03.2024
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Completed designated tasks with efficiency and accuracy in order to support research objectives.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Retail Sales Worker
Factory Records
07.2023 - 03.2024
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Event Coordinator
Factory Records
07.2023 - 03.2024
- Assisted in the set up and clean up of all events
- Monitored all clients' needs for duration of event and adapted to their requests accordingly
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Assisted in event logistics and managed operations.
- Collaborated with the higher-ups to ensure seamless event execution and positive outcomes.
- Oversaw event registration process by collecting and tracking attendee information.
- Developed detailed event reports, documenting all aspects of each event.
- Assisted and executed contingency plans to address last-minute changes or unforeseen events.
- Contributed to the execution of creative themes for events and related activities to engage attendees.
- Implemented protocols and procedures to effectively execute events.
- Facilitated memorable experiences, by maintaining the desired event themes, decor, and entertainment options.
- Enhanced brand recognition, executing promotional events that aligned with corporate marketing strategies and goals.
- Assisted in helping high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Brainstormed and implemented creative event concepts and themes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event.
Live Sound Engineer
Factory Records
07.2023 - 03.2024
- Improved audience experience by managing sound levels during events.
- Collaborated with performers to determine and achieve desired sound for events.
- Prepared for live gigs by selecting and setting up microphones.
- Regulated volume level and sound quality during gigs.
- Collaborated with event organizers for audio integration, ensuring successful productions.
- Consulted with clients to deliver customized audio solutions tailored to their unique needs and preferences.
- Checked all technical equipment to make sure it was functioning properly and performed troubleshooting to alleviate issues.
- Set up and broke down soundboard, speakers, and microphones at each event.
- Minimized feedback issues by placing microphones, monitors, and speakers while also adjusting EQ settings during live events.
- Operated sound consoles and managed audio content through effective mixing and editing.
- Increased client satisfaction by consistently delivering audio production at a variety of events.
- Set up and tested equipment prior to events
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Mixed and edited audio for live and events.
Teacher's Assistant
County College of Morris
01.2023 - 06.2023
- Work with students individually and in small groups, reinforcing skills.
- Support the professor by locating materials and handling clerical tasks.
- Tutor and mentor students who need additional instruction.
- Attend and assist in lectures.
- Demonstrate use of studio equipment and enforce studio rules.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Utilized educational technology to enhance teaching effectiveness.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
- Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tutor and mentor students who need additional instruction.
Audio Engineer (Student)
County College of Morris
01.2019 - 06.2023
- Set up and tested equipment prior to recordings.
- Prepare for recording sessions by performing such activities as selecting microphones and gear.
- Set up, test, and adjust recording equipment for studio sessions.
- Consistently met project deadlines through diligent time management and prioritization of tasks.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Frequently inspected production area to verify proper equipment operation.
- Keep logs of recordings with content details.
- Record, edit, mix instruments and vocals, during tracking or mixing.
- Execute highest level of quality to achieve project expectations.
- Work on professional consoles (Avid s6, Audient ASP 8024) and professional outboard gear
- Establish and maintain constructive relationships with classmates and staff members.
- Recorded music in digital formats.
- Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Led academic projects to completion, ensuring thorough research and timely presentation.
- Collaborated on group projects to complete professional deliverables.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Collaborated with artists, producers and engineers to create audio recordings.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Optimized recording studio acoustics, resulting in higher quality recordings and happier artists.
- Led audio team in fast-paced environments, keeping projects on schedule
- Managed audio equipment inventory, ensuring all gear was maintained and ready for use, reducing downtime.
- Collaborated with clients to determine project scopes and set milestones.
- Improved team communication by fostering an open dialogue between engineers, musicians, and producers involved in projects.
- Regulated volume level and sound quality during recording sessions.
- Prepared for recording sessions by selecting and setting up microphones.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
Server
Houlihan's Bar and Restaurant
07.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- As Closing Server, monitored and maintained that all other servers completed their opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Streamlined order-taking process to minimize wait times for diners.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Bartender
Dublin Pub
05.2021 - 10.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Hostess
Houlihan's Bar and Grill
09.2019 - 04.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate of Science - Music Recording
County College of Morris
Randolph Township, NJ05.2023
High School Diploma -
Morris Catholic
Denville, NJ06.2019
Skills
- Strong Work Ethic
- Communication
- Active Listening
- Critical Thinking
- Leadership
- Effective Multitasking
- Organizational
- People Skills
- Productivity
- Time Management
- Research Presentation
- Project Management
Accomplishments
Kelly Phelan LinkedIn
www.linkedin.com/in/kelly-ann-phelan
Timeline
Researcher
William Paterson University
09.2023 - 03.2024
Retail Sales Worker
Factory Records
07.2023 - 03.2024
Event Coordinator
Factory Records
07.2023 - 03.2024
Live Sound Engineer
Factory Records
07.2023 - 03.2024
Teacher's Assistant
County College of Morris
01.2023 - 06.2023
Bartender
Dublin Pub
05.2021 - 10.2021
Server
Houlihan's Bar and Restaurant
07.2020 - 12.2021
Restaurant Hostess
Houlihan's Bar and Grill
09.2019 - 04.2020
Audio Engineer (Student)
County College of Morris
01.2019 - 06.2023
Associate of Science - Music Recording
County College of Morris
High School Diploma -
Morris Catholic
Similar Profiles
Joseph UlrichJoseph Ulrich
Intramural Sports Official at William Paterson University Of New JerseyIntramural Sports Official at William Paterson University Of New Jersey
Abigail HerringAbigail Herring
Social Media Manager at William Paterson University VolleyballSocial Media Manager at William Paterson University Volleyball
EMERSON CRUZ BARAHONAEMERSON CRUZ BARAHONA
Member at NATIONAL SOCIETY OF LEADERSHIP & SUCCESS - William Paterson UniversityMember at NATIONAL SOCIETY OF LEADERSHIP & SUCCESS - William Paterson University