Kelly Phelps
Forest,VA
Summary
Program Director and Mental Health Clinician with a proven track record at Harvest Outreach Center, adept in staff development and program leadership. Excelled in establishing strong partnerships, enhancing stakeholder satisfaction, and leading teams to achieve measurable outcomes. Skilled in crisis intervention and fostering supportive environments, demonstrating both effective leadership and administration knowledge.
Overview
11
11
years of professional experience
Work History
Program Director
Harvest Outreach Center
03.2018 - Current
- Supervise program staff, managing and evaluating performance provide high-quality services to program participants.
- Provide ongoing direction and leadership for supervisors and staff.
- Collaborate with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Establish strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Maintain and update spreadsheets.
- Develope and implement program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Increase stakeholder satisfaction with proactive communication and timely issue resolution.
- Monitor staff schedules and assignments to handle programming demands.
- Schedule and supervise meetings to discuss new protocols and update participants on program details.
Mental Health Clinician
Harvest Outreach Center
12.2013 - 08.2017
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Evaluated treatment outcomes using standardized assessment tools and adjusting therapeutic interventions accordingly for optimal results.
- Collaborated with multidisciplinary team members for comprehensive mental health care plans.
- Strengthened client coping skills by providing psychoeducation on stress management techniques and self-care strategies.
- Advocated for clients'' needs within the broader mental health system, ensuring access to necessary services and resources.
- Assisted clients in achieving personal goals through individualized case management services.
- Promoted a supportive environment by establishing rapport and trust with diverse clientele.
- Maintained ethical boundaries while demonstrating empathy to address sensitive topics during group or individual therapy sessions.
- Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA12.2012
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
Timeline
Program Director
Harvest Outreach Center
03.2018 - Current
Mental Health Clinician
Harvest Outreach Center
12.2013 - 08.2017
Bachelor of Science - Human Services
Old Dominion University
Similar Profiles
Savannah OlmsteadSavannah Olmstead
Site Supervisor at Harvest Outreach CenterSite Supervisor at Harvest Outreach Center
Ntokozo John QilibaNtokozo John Qiliba
Finance and Admin Officer at Harvest Outreach CentreFinance and Admin Officer at Harvest Outreach Centre
Amy StarleyAmy Starley
After School Program Coordinator at Utah Tech University STEM Outreach CenterAfter School Program Coordinator at Utah Tech University STEM Outreach Center