Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Phillips

West Union,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Service and Engagement Executive Team Lead

Target
06.2023 - 10.2023
  • Interviewed, recruited and trained new onboarding candidates.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

Food and Beverage Team Lead

Target
07.2021 - 06.2023
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Maintained food safety standards for the Grocery department, to keep guests and team members safe.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.

Frontend Manager

Walmart
11.2016 - 06.2021
  • Oversaw cashier operations, bookkeeping and security.
  • Maintained strong customer relations and effective customer service standards.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Coached employees through day-to-day work and complex problems.
  • Reviewed financial reports and trend forecasts.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Department Manager

Walmart
02.2016 - 11.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Walmart
05.2013 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Fresh Zone Merchandise Supervisor

Walmart
03.2010 - 04.2013
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Education

High School Diploma -

North Adams High School
Seaman, OH
06.2004

Skills

  • Employee Scheduling
  • P&L Management
  • Vendor Negotiations
  • Workflow Planning
  • Staffing
  • Staff Training
  • Facility Management
  • Expense Control
  • Customer Relations
  • Talent Management
  • Purchasing
  • Team Player

Timeline

Service and Engagement Executive Team Lead

Target
06.2023 - 10.2023

Food and Beverage Team Lead

Target
07.2021 - 06.2023

Frontend Manager

Walmart
11.2016 - 06.2021

Department Manager

Walmart
02.2016 - 11.2016

Assistant Manager

Walmart
05.2013 - 01.2016

Fresh Zone Merchandise Supervisor

Walmart
03.2010 - 04.2013

High School Diploma -

North Adams High School

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Kelly Phillips