Kelly Phillips
Sherwood,USA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Care IV Home Health Care
07.2023 - 09.2024
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Generated and maintained statistical data related to medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Created spreadsheets for more efficient recordkeeping.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Call Center Representative
EngageMED- CHI ST Vincent Gastroenterology Clinic
11.2021 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions and directions.
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Remote Personal Assistant (Temporary Job Assignment)
Financial Coach
06.2021 - 11.2021
- Organized the financial coach appointment calendar, including reminders for upcoming meetings and events.
- Typed documents, updated websites and compiled information for meetings.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Commercial lines Technical Support (Temporary Job Assignment)
Meadors, Adams, & Lee
10.2020 - 05.2021
- Resolved customer questions, issues, and complaints.
- Billed and checked policies and endorsements against applications and proposals.
- Complied with confidentiality regulations in handling customer information.
- Supported customers with online billing, access and account issues.
- Enhanced client satisfaction by providing timely and accurate policy information and addressing their concerns.
Workers Compensation Adjuster
Central Adjustment Company
03.2017 - 05.2020
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Managed caseload of 300 clients each quarter.
Claim Coordinator
Burnett Insurance Corporation
04.2007 - 12.2016
- Provided customer service, administrative support to the producers, account managers, policyholders, brokerage support staff and insurance carriers serving as a liaison to coordinate, maintain and service the customer.
- Reported claims to carriers and follow up on claims until closed.
- Updated the Account Producers with claim status or changes.
- Managed administrative processes and prepared key reports and documentation.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.
Inaurance Customer Service Representative
M.J. Kelly of Arkansas
03.2001 - 04.2007
- Prepared and issued new and renewal policies, endorsements, certificates of insurance, ID cards, and loss notices.
- Trained new employees for the customer service position.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Checked documentation for accuracy and validity on updated systems.
Education
Associate's degree - Business
University of Arkansas-Little Rock
Little Rock, AR11.1989
High school diploma or GED -
Mcclellan High School
Little Rock, AR03.1985
Skills
- Customer service
- Electronic medical records handling
- New patient chart preparation
- Patient data collection
- Epic Systems
- Written and verbal communication
- Filing systems expertise
- Quality Control Checks
- Medical terminology understanding
- Records Management
- Scheduling appointments
- HIPAA Regulations
- Bookkeeping
- Microsoft Excel
- Insurance Verification
- Microsoft Office
- Medical Scheduling
- Data entry
- Workers' Compensation
- Documentation review
- Computer skills
- Microsoft Outlook Calendar
- Typing
- Medical Terminology
- Document management
- Front desk
- Medical Records Management
- Medical Records Filing
- Medical Office Procedures
- HIPAA expert
- Records Organization
- Telephone Etiquette
Certification
Arkansas Workers Compensation Adjuster License, 09/01/17, 06/01/21
Timeline
Medical Records Specialist
Care IV Home Health Care
07.2023 - 09.2024
Call Center Representative
EngageMED- CHI ST Vincent Gastroenterology Clinic
11.2021 - 07.2023
Remote Personal Assistant (Temporary Job Assignment)
Financial Coach
06.2021 - 11.2021
Commercial lines Technical Support (Temporary Job Assignment)
Meadors, Adams, & Lee
10.2020 - 05.2021
Workers Compensation Adjuster
Central Adjustment Company
03.2017 - 05.2020
Claim Coordinator
Burnett Insurance Corporation
04.2007 - 12.2016
Inaurance Customer Service Representative
M.J. Kelly of Arkansas
03.2001 - 04.2007
High school diploma or GED -
Mcclellan High School
Associate's degree - Business
University of Arkansas-Little Rock
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