Kelly Phillips
Bentonville,AR
Summary
Results-driven professional with over 9 years of successful boutique management experience in Bentonville, AR. Expertise in retail operations, buying, merchandising, and small business management. Holds a real estate license and background in cosmetology, showcasing a deep understanding of customer needs and effective client relationship building. Seeking roles in business operations, retail leadership, or customer service to utilize diverse experience and strong leadership skills.
Overview
23
23
years of professional experience
Work History
Owner / Operator
The Baby’s Crib
06.2016 - Current
- Founded and operated a top-rated children’s boutique, voted Best of the Best – Children’s Boutique in Northwest Arkansas
- Managed all aspects of daily operations including hiring, scheduling, sales, inventory, and vendor relationships
- Built and retained a loyal customer base through outstanding service and community engagement
- Oversaw seasonal buying, merchandising, and in-store displays to increase traffic and conversion
- Directed social media strategy and in-store promotions to drive growth and customer engagement
- Closing Soon
Merchandiser
Crossmark
08.2013 - 07.2014
- Executed promotional displays to increase customer engagement.
- Monitored stock levels and coordinated replenishment efforts for optimal inventory flow.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Merchandiser
Acosta Sales & Marketing
06.2011 - 09.2011
- Executed promotional displays to increase customer engagement.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Merchandiser
Coty
08.2010 - 03.2011
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Monitored stock levels and coordinated replenishment efforts for optimal inventory flow.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Realtor
Remax Real Estate
08.2002 - 02.2010
- Managed client relationships to ensure timely communication and satisfaction throughout transaction processes.
- Conducted comprehensive market analyses to inform pricing strategies and enhance property visibility.
- Developed marketing materials and utilized digital platforms to promote listings effectively.
- Guided clients through the buying and selling process, addressing concerns and providing expert advice.
- Negotiated contracts on behalf of clients, ensuring favorable terms while maintaining compliance with regulations.
- Implemented innovative sales strategies that increased property showings and enhanced customer engagement efforts.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Education
Coursework Toward Associate Degree -
NorthWest Arkansas Community College
Bentonville, AR01-1995
Coursework Toward Associate Degree - undefined
Missouri Southern State University
Joplin, MO01.1996
Skills
- Retail Management & Business Operations
- Customer Service & Client Retention
- Buying, Inventory & Merchandising
- Social Media & Promotional Marketing
- Budgeting, Sales & Vendor Negotiation
- Real Estate Sales & Client Relations
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Client relationship management
Awards
Best of the Best – Children’s Boutique, Northwest Arkansas
Timeline
Owner / Operator
The Baby’s Crib
06.2016 - Current
Merchandiser
Crossmark
08.2013 - 07.2014
Merchandiser
Acosta Sales & Marketing
06.2011 - 09.2011
Merchandiser
Coty
08.2010 - 03.2011
Realtor
Remax Real Estate
08.2002 - 02.2010
Coursework Toward Associate Degree - undefined
Missouri Southern State University
Coursework Toward Associate Degree -
NorthWest Arkansas Community College
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