Kelly Pickett
Soddy Daisy,TN
Summary
Results-driven claims processor with a focus on organization and efficiency. Known for enhancing onboarding and claims submission processes, leading to reduced outstanding balances and improved patient experiences.
Detail-oriented professional with extensive experience in insurance claims processing and customer service. Proven ability to streamline processes and enhance patient satisfaction while ensuring billing accuracy.
Dedicated insurance coordinator with a strong background in claims management and customer service. Skilled in problem-solving and effective communication, consistently achieving high customer satisfaction through efficient resolution of inquiries and claims.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tenncare Insurance Coordinator
Smilemore Orthodontics
Hixson, TN
08.2025 - Current
- Coordinated insurance verification processes to ensure timely patient care and billing accuracy.
- Managed claim submissions and follow-ups, reducing outstanding balances through effective communication with insurers.
- Streamlined patient onboarding procedures by developing comprehensive insurance documentation protocols.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Registered Dental Assistant
Smilemore Orthodontics
Hixson, TN
07.2010 - Current
- Assisted in patient preparation and education for orthodontic procedures.
- Managed sterilization of instruments and equipment to ensure compliance with health standards.
- Supported orthodontists during procedures by anticipating needs and providing necessary instruments.
- Maintained accurate patient records using dental practice management software.
- Trained new staff on office protocols, patient interaction, and safety procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Took dental images following strict patient protection rules, applying lead aprons.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
Education
Associate of Applied Science - Dental Assistant School
Chattanooga State Community College
Chattanooga, TN05-2010
Associate of Science -
Chattanooga State Community College
Chattanooga, TN05-1999
Skills
- Insurance claims processing
- Insurance processes
- Insurance verification
- Customer service and assistance
- Claims processing
- Claims
- Medical billing and coding
- Payment planning
- Attention to detail
- Organizing and prioritizing work
- Appointment scheduling
- Insurance claim forms review
- Denied claims identification
- Patient contact
- Teamwork
- Problem-solving
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Certification
* RDA - Registered Dental Assistant
* certified in dental radiology
* nitrous oxide montitoring
* sealant certifications
Timeline
Tenncare Insurance Coordinator
Smilemore Orthodontics
08.2025 - Current
Registered Dental Assistant
Smilemore Orthodontics
07.2010 - Current
Associate of Applied Science - Dental Assistant School
Chattanooga State Community College
Associate of Science -
Chattanooga State Community College