KELLY PIERCE
Dyersburg,TN
Summary
Quality-driven Clinical Case Coordinator dedicated to optimizing client needs, customer and provider support, and data management .Advanced skills include managing conflict and building cohesion among divergent parties. Capable and bright professional with 20 years of experience.
Overview
7
7
years of professional experience
Work History
Clinical Case Coordinator
Empower Healthcare
Jonesboro, AR
04.2018 - Current
- Trained healthcare professional that monitors and evaluates care for children and adults with behavioral health diagnoses
- Leading productivity meetings for staff and supervisors
- Leading team projects for increasing state metrics
- Communication within a timely fashion for clients and providers
- Participating in state mandated courses for conflict resolution, drug seeking clients, behavioral health diagnosis, and incarcerated population
- Excelling with assessments, treatment planning, advocacy and monitoring for 50 clients in 5 counties
- Incorporating timely documentation that is state approved
- Working closely with law enforcement and SIU
- Organizing weekly and monthly meetings for staff members and supervising teams
- Finding resources for all populations of clients and advocating those resources
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Managed over 60 assigned cases and projects.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Documented each patients' activity in program-specific databases.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Researcher
National Institute of Justice, Arkansas State University
Jonesboro, AR
05.2017 - 05.2018
- Responsible for coding social media websites and reporting data
- Responsible for reading copious amounts of literature and building research for publications that were focused on internet crime and organizational crime
- Responsible for assisting with federal grant writing and budgeting
- Presented my research at the National Criminal Justice Conference
- Gathered and organized information for research purposes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Wrote research papers, reports, reviews and summaries.
- Created product development proposals
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Collaborated with staff to develop and implement best practices and accomplished all team goals.
- Designed and executed study approaches.
Finance Manager
NEA Baptist
08.2017 - 03.2018
- Achieve monthly finance goals for clinic and hospital finance
- Effective presentations for KATA Idea Leading
- Leadership trained with Kata Coaching
- Leadership trained with Idea Generation
- Attend weekly management meetings with corporate
- Lead monthly staff meetings
- Responsible for payroll, attendance, and productivity reports
- Managing direct deposits for clinic and hospital
- Managing payments for commercial, generic, and federal insurance companies
- Inventory sales and ordering
- Maintaining budgets for hospital and clinic
- Administrator for PatientCo
- Responsible for managing all staff associated issues, including hiring new staff
- Managed staff of 10 employees
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
Care Coordinator
Summit Community Care
Jonesboro, AR
08.2017 - 03.2018
- Handling Cases for clients that have a Behavioral Health diagnosis
- Coordination and providing care and resources for 50 clients in 5 counties
- Leading and conducting team meetings that review State metrics
- Participating in monthly training for education on diagnosis, billing, client scenarios, and case assignments
- Assisting clients with court dates, pre/post-incarceration life, and reasonable expectations
- Working with local law enforcement and parole/probation officers to assist clients with effective plans after incarceration
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front Office Supervisor and Medical Assistant
NEA Baptist Hospital, Ophthalmology Department
Jonesboro, Arkansas
11.2016 - 08.2017
- Trained all front office staff and medical technicians
- Checking patients in and out of the clinic
- Providing Spanish translations to multiple clinics in the hospital
- Assisting doctors with medical testing and chart documentation
- Responsible for daily deposits for three clinics
- Answering multiple phone lines
- Prepping all medical charts
- Reviewing patient records for proper documentation
- Processing Insurance
- Responsible for payroll and attendance reports for my staff
- Reviewing medical coding
- Responsible for training in medical documentation and proper medical protocol
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Submitted patient statements and medical billing to insurance companies.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Submitted insurance claims and updated patients' insurance information.
- Collected deductibles and copays to post money to patient accounts.
- Provided medical billing and coding duties.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
Education
Ph.D. - General Psychology
Capella University
Minneapolis, MN02.2024
Master of Arts - Criminal Justice
Arkansas State University
State University, AR05.2019
Bachelor of Arts - Criminology
Arkansas State University
State University, AR08.2016
Bachelor of Arts - Sociology
Arkansas State University
State University, AR08.2016
High School Diploma -
Nettleton High School
Jonesboro, AR05.1996
Skills
- Microsoft Office software and most computer software
- Proficient with data analysis programs, GSS, SPSS, STRATA
- Organizing programs to assist felons and their families post-incarceration
- Electronic Charting
- Service Quality
- Case Coordination
- Case Planning and Management
- Clinical Data Collection
- Treatment Options
- Compliance Requirements
- Software Applications
- Customer Relations
Accomplishments
- Published in Youth and Society for NIJ grant work with Arkansas State University (2018) Title: “Predictors of Viewing Online Extremism among America’s Youth”
- Published in Sociological Inquiry for NIJ grant work with Arkansas State University (2018) Title: “Social Group Identity and Perceptions of Online Hate”
- Pending Publication with Mellen Publication: “Prison Reformation” Focusing on Prison Reformation beginning with Elmira Correctional Facility
Additional Information
- Additional references are available upon request.
Affiliations
National Society of Leadership and Success- ASU
Phi Kappa Phi- ASU
Alpha Phi Sigma- ASU
Alpha Kappa Delta-ASU
Languages
Spanish
Professional Working
Timeline
Clinical Case Coordinator
Empower Healthcare
04.2018 - Current
Finance Manager
NEA Baptist
08.2017 - 03.2018
Care Coordinator
Summit Community Care
08.2017 - 03.2018
Researcher
National Institute of Justice, Arkansas State University
05.2017 - 05.2018
Front Office Supervisor and Medical Assistant
NEA Baptist Hospital, Ophthalmology Department
11.2016 - 08.2017
Ph.D. - General Psychology
Capella University
Master of Arts - Criminal Justice
Arkansas State University
Bachelor of Arts - Criminology
Arkansas State University
Bachelor of Arts - Sociology
Arkansas State University
High School Diploma -
Nettleton High School
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