Kelly Pierce
Indianapolis,IN
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
20
20
years of professional experience
Work History
Receptionist
American Senior Communities
02.2023 - 03.2024
- Greeted and directed visitors, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently routing calls to appropriate staff.
- Scheduled appointments and meetings, optimizing calendar management for team efficiency.
- Maintained organized front desk area, enhancing overall office presentation and functionality.
- Assisted with administrative tasks, supporting office operations and documentation needs.
Cashier
Kroger
03.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent tracking and reconciliation.
- Delivered exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
School Aged Childcare Worker
La'Anse Creuse Public School
09.2019 - 03.2022
- Supervised daily activities, ensuring safety and engagement for school-aged children.
- Assisted in developing age-appropriate educational programs to foster learning and social skills.
- Collaborated with parents and staff to communicate individual child needs and progress effectively.
- Implemented behavior management techniques to promote positive interactions among children.
- Maintained a clean and safe environment, adhering to health and safety regulations.
Rehabilitation Assistant
New Passages
10.2003 - 03.2008
- Assisted clients in developing personalized rehabilitation plans to enhance recovery outcomes.
- Supported therapists during treatment sessions, ensuring adherence to prescribed protocols and safety measures.
- Monitored patient progress, documenting responses and reporting changes to healthcare teams for adjustments.
- Facilitated group therapy activities, promoting engagement and encouraging social interaction among participants.
Education
High School Diploma -
La'Anse Creuse High School North
Chesterfield, MI06.1998
Skills
- Organization skills
- Time management
- Telephone skills
- Appointment scheduling
- Customer and client relations
- Office administration
- Documentation and reporting
- Computer skills
Timeline
Receptionist
American Senior Communities
02.2023 - 03.2024
Cashier
Kroger
03.2022 - 02.2023
School Aged Childcare Worker
La'Anse Creuse Public School
09.2019 - 03.2022
Rehabilitation Assistant
New Passages
10.2003 - 03.2008
High School Diploma -
La'Anse Creuse High School North
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