Kelly Pillard
Frisco,TX
Summary
Innovative and driven leader with expertise in Operations, Marketing, Sales, and Project Management. Skilled in leading marketing initiatives, planning tailored events, and negotiating with vendors to amplify sales and increase revenue. Proven experience creating and deploying vision, designing logistics, and managing finances. Adaptable, creative problem-solver with a bias towards action who challenges the status quo.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS, EVENTS & VENDOR RELATIONS
JPAR REAL ESTATE
PLANO , TX
2022.02 - Current
- Created and implemented the annual Operations Plan encompassing B2B relations, sales growth and retention, management of 26 JPAR Office Hubs, and support for agent office leads.
- Supports and implements JPAR's annual and quarterly events.
- Acted as a guide and resource to agents and vendors, enhancing their experience at JPAR beyond expectations
- Created and managed multiple processes concurrently, overseeing day-to-day changing priorities while leading diverse projects and suggesting enhancements
- Conceptualized and executed a wide range of special events.
- Crafted events to meet needs, budgets, and requests while boosting morale
- Oversees the planning and execution of capital equipment acquisition, furnishing arrangements, decor installations, and all other mandatory services to fulfill financial needs of Hub Offices.
- Managed and ensured accurate cash flow management
- Deliver exceptional customer service to agents, colleagues, and vendors; effectively handle challenging inquiries and complex issues
- Communicate to ensure pertinent information is both received and conveyed.
OFFICE MANAGER & ASSOCIATE INSURANCE AGENT
FARMERS INSURANCE
MCKINNEY , TX
2020.01 - 2022.02
- Dedicated insurance professional with a comprehensive understanding of the property and casualty market and homeowner products.
- Identified and nurtured sales opportunities for insurance plans, while effectively managing customer portfolios.
- Implemented risk management strategies to ensure policy renewals. Actively tracked and resolved issues related to claims and customer inquiries. Followed up on customer inquiries to provide timely assistance.
- Ensured compliance with underwriting requirements by collecting and managing necessary documents.
- Demonstrated proficiency in successfully navigating the complexities of claim processing and recognizing the importance of quality control for accurate indemnification.
- Delivering seamless assistance to clients, colleagues, and vendors; adeptly managing complex customer inquiries with ease
- Enhanced overall efficiency in sales through process optimization, resulting in positive impact on premium rates.
- Managed pipeline and reached out to prospective new customers, driving sales and growing revenue through effective communication and demonstration of company's value proposition
- Increased client portfolio by 3% in 6 months
- Analyzed market trends, assessed risk factors and implemented strategies resulting in favorable indemnity outcomes.
- Led community outreach initiatives and developed strategic partnerships with local businesses to enhance brand visibility and promote positive community relations.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
DIRECTOR OF SALES, EVENTS & MEMBERSHIP
THE LAKES AT CASTLE HILLS
LEWISVILLE , TX
2016.09 - 2019.12
- Elevated membership recruitment numbers, achieved sale targets, and executed remarkable events by strategically planning and implementing effective sales and marketing initiatives.
- Sales: Generated over $2.5M in annual revenue through event sales, golf, tennis, and social memberships
- Increased event revenue by 40% and membership sales by 30% through strategic sales and marketing initiatives
- Conceptualized and executed diverse special events in project management and logistics.
- Boosted sales through the organization of events tailored to specific needs, budgets, and requests for catering and entertainment.
- Demonstrated strong leadership skills by empowering staff to excel in service, drive successful events, and increase revenue generation with regular communication
- Boosted new membership enrollment and optimized member value by delivering tailored recommendations for membership and event programs.
- Investigated and analyzed the competitive market analysis, informing market positioning strategies that optimized market share and brand positioning.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Collaborated closely with other departments on cross-functional projects.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
MEMBERSHIP SALES MANAGER
THE SPORTS CLUB FOUR SEASONS RESORT
LAS COLINAS , TX
2015.09 - 2016.09
- Executed successful membership sales strategy and exceeded target metrics
- Generated over $2.1M in annual revenue; achieved a sale of a space under construction that exceeded targeted sales plan by 20%
- Drove sales growth by generating new prospects and expanding business relationships through targeted content communication within seminars and networking platforms
- Community Engagement: Served as a leader in the community and collaborated with the local chamber of commerce, realtors, and business associates to grow and promote business.
- Developed and implemented membership packages to increase sales.
- Created and managed monthly promotions for memberships.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
- Worked closely with other departments within the organization to ensure smooth operation of membership program initiatives.
- Prepared detailed reports outlining progress made toward meeting sales targets.
PRIVATE EVENTS DIRECTOR
TOWER CLUB DALLAS
DALLAS , TX
2013.08 - 2015.09
- Conceptualized, planned, and successfully executed a wide range of social, corporate, and celebrity events
- Successfully generated more than $1.9M in annual revenue through strategic marketing and sales initiatives.
- Identified and targeted specific audience segments to maximize effectiveness of messaging and marketing strategies
- Managed project operations and coordinated logistics to deliver an outstanding event experience
- Recruited and developed a proficient event staff through mentoring and training for outstanding service.
- Crafted proposals and contracts for full-service events, demonstrating exceptional contract negotiation skills.
- Negotiated vendor and venue pricing to achieve revenue goals while providing value for clients.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Identified opportunities for improvement in operational performance metrics.
- Monitored market conditions and competitor activities to inform business decisions.
- Managed annual budgeting process, including forecasting and financial planning.
Education
Associate of Science in Food & Hospitality, Culinary Arts -
El Centro Dallas College
Skills
- Strategic planning and execution
- Process Improvements
- Quality Assurance
- Financial controls implementation
- Business Management
- Cost and Budget Control
- Operational Efficiency
- Performance Analysis
- Employee Development
- Revenue Generation
- Department Oversight
- Performance Improvement
- Fostering good relationships
- Sales Tracking
- Customer Service Management
- Schedule Management
- Customer Retention
- Business Forecasting
- Administrative Management
- Team building
- Organizational Skills
- Professional Demeanor
- Sales oversight
- Sales Promotion
- Employee Relations
- Performance Evaluations
- Calendar Management
- Assignment Delegation
- Systems implementation
- Cost analysis and savings
- Staff Development
- Revenue Forecasting
- Problem-Solving
- Excellent Communication
- Decision-Making
- Revenue Growth
- Customer Relations
- Budget Development
- Sales Strategies
- Business Leadership
- Organizational Structuring
- Profit and loss accountability
- Interpersonal skills
- Time management
- Logistics
- Policy Development and Enforcement
- Adaptability and Flexibility
- Self Motivation
- Operations Management
- Teamwork and Collaboration
Certification
State of Texas Insurance License (P&C)
Timeline
DIRECTOR OF OPERATIONS, EVENTS & VENDOR RELATIONS
JPAR REAL ESTATE
2022.02 - Current
OFFICE MANAGER & ASSOCIATE INSURANCE AGENT
FARMERS INSURANCE
2020.01 - 2022.02
DIRECTOR OF SALES, EVENTS & MEMBERSHIP
THE LAKES AT CASTLE HILLS
2016.09 - 2019.12
MEMBERSHIP SALES MANAGER
THE SPORTS CLUB FOUR SEASONS RESORT
2015.09 - 2016.09
PRIVATE EVENTS DIRECTOR
TOWER CLUB DALLAS
2013.08 - 2015.09
Associate of Science in Food & Hospitality, Culinary Arts -
El Centro Dallas College
State of Texas Insurance License (P&C)
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