KELLY PJECA
Lodi,USA
Summary
Dynamic General Manager with a proven track record at Compass Group, excelling in client relationship management and P&L oversight. Successfully enhanced client satisfaction and operational efficiency while managing a $7.2 million budget. Skilled in employee development and project coordination, driving team performance and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Compass Group/Millennium
New York
12.2019 - Current
- Manage and support hospitality services and pantry programs among six different sites across the U.S.
- Drive client satisfaction, work closely with all vendors, and keep our team aligned with all client standards and requests.
- Complete onboarding for all new hires, manage payroll, recruitment, and training.
- Plan and manage all corporate catering events for clients, including budgeting and vendor communications.
- Train the hospitality team on our reservation systems, manage reporting, and administer back-end adjustments and requests.
- Established employee development plans, setting clear expectations for team members.
- Oversee budget of 7.2 million, ensuring food & beverage expenses remain within financial constraints.
- Enhanced asset management by ensuring cleanliness of pantries and functionality of equipment.
Food Service Director
Aramark/JPMorgan Chase
Jersey City
11.2017 - 12.2019
- Maintain an excellent client relationship & communicating our value as a contract food service provider for JPMC
- District Safety lead; report corrective actions, develop, improve, and implement organizational wide safety programs to ensure the standards meet regulatory compliance and corporate guidelines
- Manage our P&L, build & project budgets based on financial forecasting, client expectations, and business needs
- Run day to day operations focusing mainly on great customer service and following food safety standards
- Deliver excellent guest service and ensure client satisfaction is met
- Identify client needs and communicate operational progress
- Create value through efficient operations, appropriate cost controls, and profit management.
Operations Manager
Marriott
Edgewater
03.2015 - 11.2017
- Oversees all departments: Food & Beverage, Housekeeping and Front Office
- Controls budgets, inventories, scheduling and training new associates
- Creates a positive work environment that provides internal and external customer satisfaction while maximizing profitability
- Maintains and orders supplies, uniforms, and equipment for each department
- Directs banquet events and runs the bistro's day to day operations.
Education
Bachelor of Science - Business Management
Kean University
01.2006
Skills
- Client relationship management
- Problem-solving
- P&L oversight
- Project coordination
- Account management
- Business administration
- Staff motivation
- Employee development
- Recruitment and training
Certification
ServSafe, National Restaurant Association, 2021
Awards
- FLIK Presidents Award, 2023, Exemplary Performance
- Rapport Leadership Award, 2023
- Rapport Stronger Together Award, 2023, Millennium
Timeline
General Manager
Compass Group/Millennium
12.2019 - Current
Food Service Director
Aramark/JPMorgan Chase
11.2017 - 12.2019
Operations Manager
Marriott
03.2015 - 11.2017
Bachelor of Science - Business Management
Kean University
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