Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Polus

Tukwila,WA

Summary

Successful sales professional with 10+ years experience in large and small electronics, wire & cable, and custom cable manufacturing environments.

Motivated individual with experience in B2B sales and customer service.

Skilled in building customer relationships and understanding customer needs.

Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience

Work History

Inside Sales Representative/Purchaser

MechConnect
09.2021 - 08.2023
  • Provided customers with product information, pricing and availability.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Maintained detailed records of customer interactions, orders and account status updates, and followed up on pending orders and inquiries in timely manner.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics. Improved overall margin, OTD, and other sales margins using weekly review processes and identifying opportunities for continuous improvement.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Prepared periodic reports detailing purchase activity as requested by management.
  • Ensured compliance with all applicable laws and regulations related to procurement activities.
  • Evaluated supplier performance to ensure that products met quality standards.
  • Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Sourced new vendors for purchasing needs.

Estimator /Purchaser(short Term Contract)

Aero-Tech Light Bulb
01.2021 - 08.2021
  • Reviewed and analyzed plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
  • Prepared conceptual estimates based upon limited information available at early stages of new projects.
  • Assisted in developing scopes of work for bid packages.
  • Maintained accurate records of estimated versus actual costs incurred during projects.
  • Developed strategies for cost reduction and improved quality of purchased goods or services.
  • Evaluated bids from potential vendors based on price, quality, and delivery terms.
  • Monitored vendor performance in order to assess effectiveness of agreements.
  • Researched new sources for supplies, materials, and equipment as needed.
  • Prepared purchase orders according to specified requirements.

Inside Sales

Carlisle IT
02.2012 - 05.2020
  • Provided customer service by answering product and service-related questions.
  • Managed account base of 300+ customers.
  • Responded to 10-20 emails and phone calls hourly. Daily interactions tended toward 100 or more.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Educated customers on product features and benefits to ensure excellent purchasing experience.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Ensured compliance with all applicable laws and regulations relating to various industries.
  • Participated in training sessions designed to improve overall job performance.
  • Utilized broad knowledge to recommend solutions to potential customers.
  • Utilized knowledge and experience with outside suppliers to source products and solutions to assist customers fulfilling their needs and requirements.
  • Relayed sourcing information to purchasing team via purchase requests in order to assure timely, cost-effective delivery of inbound materials.

Inside Sales, Purchasing, Front Office Management

J&K Connectors
11.1999 - 07.2012
  • Received and responded to customer inquiries in timely manner.
  • Utilized CRM software to manage customer contacts and interactions for over 500 customers.
  • Developed strategies for increasing sales volume.
  • Updated inventory records with purchase orders, invoices, and other transactions.
  • Prepared quotes for customers based on their needs and budget requirements.
  • Followed up with customers after purchase to ensure satisfaction with products and services received.
  • Managed customer accounts by tracking order status and resolving any issues.
  • Coordinated shipping schedules with logistics team members.
  • Performed data entry tasks into company databases accurately and efficiently.
  • Negotiated contracts with vendors for supplies needed for production processes.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Managed all front office activities including but not limited to: Filing, order entry, inbound and outbound mail, scheduled customer/vendor visits, coordinated employee events.
  • Assisted AP by matching invoices to receiving records and comparing them to purchase orders for accuracy.
  • Assisted AR by matching customer purchase orders to shipping documents for accuracy.

Education

High School Diploma -

Evergreen High School
Seattle, WA
06.1987

Skills

  • B2B Sales
  • Account Servicing
  • Order Management
  • Strong verbal communication
  • Customer Service

Timeline

Inside Sales Representative/Purchaser

MechConnect
09.2021 - 08.2023

Estimator /Purchaser(short Term Contract)

Aero-Tech Light Bulb
01.2021 - 08.2021

Inside Sales

Carlisle IT
02.2012 - 05.2020

Inside Sales, Purchasing, Front Office Management

J&K Connectors
11.1999 - 07.2012

High School Diploma -

Evergreen High School

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