Kelly Pond
Des Moines,IA
Summary
Great team working and building skills. Thrive on challenges of responsibility and multi-tasking. Strong oral and written communication skills. Self-motivated, with supreme and loyal dedication.
Overview
17
17
years of professional experience
Work History
Experience Specialist
Unity Point
04.2022 - Current
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient
- Photo-copy & scan insurance cards and driver’s licenses
- Adhere to all confidentiality policies and procedures
- Answers telephone calls promptly and accurately
- Takes telephone messages and directs calls in an appropriate and professional manner
- Retrieves, files, photocopies or scans medical correspondence, reports and miscellaneous items, as requested
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare daily deposits
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
- Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests
- Open and / or closes the clinic following specific guidelines of the individual clinic
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
Overseer of Happiness-Front of House Manager
Felix & Oscar's
Des Moines, IA
09.2017 - Current
- Involved in the interviewing and hiring processes for servers, hosts, bussers, and bartenders
- Oversee, direct, and actively participate in the training of personnel in these positions
- Supervise the cleanliness and upkeep of the dining room and guest contact areas
- Assist in the planning, coordination, and promotion of conferences and events
- Supervise individual shifts, helping ensure that dining guests are served in a manner that meets the highest standards set by the owners
- Manage the reception, telephone room reservations, and catering
- Work closely with the kitchen manager to ensure the delivery of an exceptional dining experience for every guest
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
Claims Specialist, I, Recovery
Nationwide Insurance
Des Moines, IA
01.2015 - 09.2017
- Review claims to determine recovery potential and contacts claims representatives for additional information as needed
- Establish and authorize reserves and claims payments with the delegated authority
- Partner with SIU and Recovery to identify fraud and recovery/subrogation opportunities
- Coordinate own file inventory to ensure timely resolution of cases
- Maintain files in an organized manner and document claims activity
- Identify claims with issues beyond expertise and authority and refers to senior recovery staff
- Participated in special projects as needed, i.e
- Mentoring Circles pilot program.
PL Underwriter Screener-TPSO
Nationwide Insurance
Des Moines, IA
05.2013 - 01.2015
- Reviewed new business applications and contact the agent if anything is missing
- Analyzed all three lines of business to determine acceptability and to control, restrict, or decline, according to company guidelines
- Assisted underwriters with special projects
- Responded to basic inquiries from agents about policies, terms, application statuses, and billing
- Prepared reports for underwriters to use in review of insurance policies and decisions
- Kept current with changing policies, rates and procedures explaining coverage, rules, forms, and decisions to agents, staff and insureds.
Host
Felix & Oscar’s
West Des Moines, IA
08.2007 - 12.2013
- Escorted customers to their tables, presented menus to patrons and answered questions about menu items, making recommendations upon request
- Checked with customers to ensure that they are enjoying their meals; took action to correct any problems
- Prepared checks that itemize and total meal costs, gratuity, and sales taxes.
Collections Representative
Nationwide Insurance
Des Moines, IA
05.2010 - 05.2013
- Contacted customers with delinquent accounts and initiate follow up action
- Prepared correspondence on accounts requiring special handling
- Researched disputed delinquent account balances
- Transferred accounts to outside collection agencies
- Maintained records regarding the status of collection activities
- Reviewed accounts to be recommended for charge-off
- Identified, assessed, and resolved issues/problems within my area of responsibility
- Assisted other departments as needed, i.e
- Answer initial calls for catastrophes.
Customer Service Representative
Nationwide Insurance
Des Moines, IA
12.2008 - 05.2010
- Researched billing issues and misapplied payments
- Specialized in P/C insurance products and knowledge and help meet the needs of the insured according to best practices
- Placed outbound calls and completed follow-up work as needed
- Obtained and maintained current understanding and proficiency in services techniques.
Education
B.B.A. - Transportation and Logistics
Iowa State University
Timeline
Experience Specialist
Unity Point
04.2022 - Current
Overseer of Happiness-Front of House Manager
Felix & Oscar's
09.2017 - Current
Claims Specialist, I, Recovery
Nationwide Insurance
01.2015 - 09.2017
PL Underwriter Screener-TPSO
Nationwide Insurance
05.2013 - 01.2015
Collections Representative
Nationwide Insurance
05.2010 - 05.2013
Customer Service Representative
Nationwide Insurance
12.2008 - 05.2010
Host
Felix & Oscar’s
08.2007 - 12.2013
B.B.A. - Transportation and Logistics
Iowa State University
Similar Profiles
Naomi SchraderBacharNaomi SchraderBachar
Intern at Unity PointIntern at Unity Point
Meredith HughesMeredith Hughes
Patient Experience Specialist at Unity PointPatient Experience Specialist at Unity Point
Emily BawmannEmily Bawmann
Employee Health -Registered Nurse Coordinator at Unity PointEmployee Health -Registered Nurse Coordinator at Unity Point
Rachel HurttRachel Hurtt
Utilization Review Specialist at Unity PointUtilization Review Specialist at Unity Point
LaTroysha BrooksLaTroysha Brooks
Tire and Battery Center Manager at Sam's ClubTire and Battery Center Manager at Sam's Club