Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Timeline
Generic

Kelly Porter

Richardson,Tx

Summary

Organized manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
Certification

Work History

Certified Training Shop Manager

Take 5 Oil
04 2022 - Current
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.

Office Manager

Angelina Water Supply Corp
07 2016 - 08 2018
  • Responsible for all aspects of billing and collecting for monthly water usage for approximately 1700 accounts.
  • Used QuickBooks for payroll processing and handled all tax payments in a timely manner.
  • Prepared and presented financial report packets for monthly and yearly board meetings and recording the minutes of the meetings.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

High School Diploma -

Howe High School
Howe, TX
05.1994

Skills

  • Effective leader
  • Coaching and mentoring
  • Staff training/development
  • Relationship building
  • Delegation
  • Multitasking Abilities
  • Self-Motivated
  • Interpersonal Communication
  • Problem-Solving
  • Teamwork and Collaboration
  • Organization and Time Management

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Designing and Formatting a Presentation in Power Point - Coursera Training - April 2024
  • Introduction to MicroSoft Excel - Coursera Training - March 2024
  • Understanding Business Fundamentals 2.1 - Franklin Covey - May 2024
  • The 6 Six Critical Practices for Leading a Team 2.1 - Franklin Covey - June 2024

Timeline

Certified Training Shop Manager

Take 5 Oil
04 2022 - Current

Office Manager

Angelina Water Supply Corp
07 2016 - 08 2018

High School Diploma -

Howe High School

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