Kelly Porzucek
Mountain Top
Summary
Dynamic professional with a proven track record at American Legion Post 781, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and increasing sales revenue through strategic decision-making and effective staff training. Committed to fostering a culture of excellence and delivering exceptional customer experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
American Legion Post 781
04.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Service Manager
Modern Gas Sales Inc.
08.2014 - 04.2024
- Promoted a culture of excellence within the sales team by recognizing accomplishments and celebrating successes together as a group.
- Analyzed sales data to recognize patterns, informing future strategic decisions and driving continuous improvement efforts.
- Established schedules to improve service and reduce labor costs, promoting customer satisfaction.
- Increased sales revenue through effective cross-selling and upselling techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Evaluated departments to identify strengths and weaknesses in operations and service.
- Implemented efficient processes for order management, reducing errors and improving overall customer experience.
Owner/ Operator
Green Streets' Restaurant and Pub
01.1998 - 07.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Certificate of Secretarial Diploma - Secretary
Washington School For Secretary
Washington D.C 06-1987
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Staff supervision
- Goal setting
- Retail operations
- Team building
- Employee scheduling
- Sales strategies
Certification
RAMP certified
Timeline
Assistant Manager
American Legion Post 781
04.2019 - Current
Sales Service Manager
Modern Gas Sales Inc.
08.2014 - 04.2024
Owner/ Operator
Green Streets' Restaurant and Pub
01.1998 - 07.2014
Certificate of Secretarial Diploma - Secretary
Washington School For Secretary
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