Kelly Possin
Burnett
Summary
Personable and organized professional with talent for managing client relations and ensuring smooth salon operations. Possesses deep understanding of beauty industry trends and effective scheduling techniques, along with proficiency in inventory management and team coordination. Dedicated to enhancing client experiences and driving business growth.
Overview
2
2
years of professional experience
Work History
Beauty Salon Manager
Great Clips
12.2023 - Current
- Managed daily salon operations, ensuring high-quality service and customer satisfaction.
- Trained and supervised team members in styling techniques and customer engagement practices.
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Enhanced scheduling efficiency through effective resource allocation and staff management.
- Developed promotional campaigns to increase client retention and boost salon visibility.
- Monitored financial performance, including budget adherence and cost control measures.
- Fostered a positive work environment, encouraging teamwork and professional development among staff.
- Addressed client feedback promptly to improve service delivery and enhance overall experience.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
- Boosted revenue through cross-selling additional products like premium hair care items or styling tools during appointments.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
- Optimized resource allocation by strategically scheduling staff shifts based on anticipated demand patterns, maximizing productivity without compromising service quality.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Mentored junior staff members to help them advance their skills and grow professionally within the company.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Promoted business through marketing initiatives and use of social media.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Generated reports to track spa performance and make recommendations for improvement.
Education
Cosmetologist License/Diploma - Cosmetology
Advanced College of Cosmetology
Waupun, WI01-2018
Skills
- Daily salon operations
- Team training and supervision
- Inventory management strategies
- Scheduling efficiency
- Positive work environment
- Financial performance monitoring
- Client feedback resolution
- Clean and safe environment
- Employee conflict resolution
- Talent recruitment strategies
- State regulation compliance
- Revenue boosting techniques
- Performance evaluation processes
- Sales target setting
- Social media marketing promotion
- Customer satisfaction enhancement
- Employee motivation
- Upselling strategies
- Promotional events
- Salon safety
- Hygiene standards
- Customer service
- Problem-solving skills
- Salon safety and security
- Decision-making skills
- Cleanliness and sanitation
- Safety awareness
- Commitment to quality and service
- Client satisfaction
- Health and safety regulations
- Client relations
- Accurate money handling
- Recruitment and hiring
- Guest relations
- Employee relations
- Task delegation
- Scheduling
- Training staff
- Strategic planning
- Project management
- Salon software proficiency
- Customer needs assessment
- Employee development
- Inventory controls
- Staff collaboration
- Performance improvement
- Staff motivator
- Supply management
- Product promotion
- Brand representation
- Cosmetology
- Coordination skills
- Multi-task management
- Salon operations
- Salon retail sales
- Communication skills
- Perform well in high-demand, fast-paced environments
- Problem resolving
- Customer friendly
- Day-to-day operations
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
Timeline
Beauty Salon Manager
Great Clips
12.2023 - Current
Cosmetologist License/Diploma - Cosmetology
Advanced College of Cosmetology