Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Potter

Kalamazoo,MI

Summary

Dynamic professional with extensive experience in customer service and sales development. Excelled in roles requiring exceptional communication skills and a goal-oriented approach. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and fostering teamwork, consistently achieving and surpassing sales targets.

Overview

22
22
years of professional experience

Work History

Lead Markdown/Sales Associate

Burlington
10.2021 - Current
  • Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts.
  • Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions.
  • Managed cash register operations, accurately handling cash transactions and providing correct change to customers.
  • Trained new employees on company policies/procedures, cash handling, and customer service best practice.

Personal Shopper

Shipt
02.2018 - 01.2020
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Private Nanny

Self Employed
08.2010 - 08.2013
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Played games, worked on puzzles, and read books to young children.

Lead Teacher

Tutor Time
07.2002 - 08.2010
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised 10 children through entire school day.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.

Education

Business And Finance

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Positive and professional
  • Cash Handling
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Timeline

Lead Markdown/Sales Associate

Burlington
10.2021 - Current

Personal Shopper

Shipt
02.2018 - 01.2020

Private Nanny

Self Employed
08.2010 - 08.2013

Lead Teacher

Tutor Time
07.2002 - 08.2010

Business And Finance

Kalamazoo Valley Community College

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Kelly Potter