Summary
Overview
Work History
Education
Skills
Girl scout leader for troop 1686 for 4 years...11/18/18 to 6/5/22
Timeline
Generic

Kelly Prater

JESSUP,Maryland

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

Diligent Bus Monitor with a background in ensuring student safety during transit. Proven track record in managing student behavior and maintaining order while on the bus. Demonstrated effective communication and problem-solving skills in various situations.

Overview

16
16
years of professional experience

Work History

School Bus Attendant

Zum Transportation
05.2023 - Current
  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
  • Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
  • Aided in the safe evacuation of students during emergency drills, ensuring a thorough understanding of safety protocols.
  • Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
  • Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
  • Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.

Customer Service Representative

Eaton's Furniture Repair
03.2017 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Marriott Distribution
03.2013 - 02.2017
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to 3customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Daycare Assistant

Jennifer's Daycare Center
04.2009 - 01.2013
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Education

High School Diploma -

James B Dudley High School
Greensboro, NC
06.1987

Skills

  • Brand Representation
  • Computer Proficiency
  • Calm and Professional Under Pressure
  • Coordination
  • Customer Relations
  • Filing
  • Patience and empathy
  • Punctuality
  • Child supervision

Girl scout leader for troop 1686 for 4 years...11/18/18 to 6/5/22

I was privileged to work with a organization that cared about the girls and helped them implicate what was taught to them

in real life situations...

Timeline

School Bus Attendant

Zum Transportation
05.2023 - Current

Customer Service Representative

Eaton's Furniture Repair
03.2017 - 04.2023

Customer Service Representative

Marriott Distribution
03.2013 - 02.2017

Daycare Assistant

Jennifer's Daycare Center
04.2009 - 01.2013

High School Diploma -

James B Dudley High School