Kelly Proctor
Wyoming
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Feeder Manager
United Parcel Service, UPS
08.2024 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
Feeder On-Road Supervisor
United Parcel Service, UPS
09.2021 - Current
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Managed routing, driver supervision and DOT compliance.
- Verified that drivers transported loads safely and complied with state DOT laws.
Feeder Dispatch Supervisor
United Parcel Service, UPS
01.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
Specialist
United Parcel Service, UPS
03.2016 - Current
- Enforced team adherence to safety regulations and protocols.
- Monitored production levels and implemented measures to increase output.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Met or exceeded production goals and objectives by following strict procedures.
- Stayed abreast of developments Federal Aviation Administration regulations and other federal, state, local and international regulations affecting operations.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Reviewed international and domestic invoices
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Education
Bachelor of Science - Psychology, English
Grand Valley State University
Allendale, MISkills
- Quality checks
- Safety procedures
- Detail orientation
- Multitasking
- Relationship building
- Time management
- Team building
- Reliability
- Attention to detail
Timeline
Feeder Manager
United Parcel Service, UPS
08.2024 - Current
Feeder On-Road Supervisor
United Parcel Service, UPS
09.2021 - Current
Feeder Dispatch Supervisor
United Parcel Service, UPS
01.2019 - Current
Specialist
United Parcel Service, UPS
03.2016 - Current
Bachelor of Science - Psychology, English
Grand Valley State University