Kelly Pullar
Bellingham,WA
Overview
13
13
years of professional experience
Work History
Guest Service Manager/Lead Purchaser
Hotel Bellwether
07.2019 - Current
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Implemented procedures and services to improve hotel services and amenities.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Property Manager
Access Real Estate Services
04.2018 - 02.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Administrative Assistant
Lab Athletics
02.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Front Desk Manager
Fitness Evolution
05.2011 - 02.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, WA06.1996
Skills
- Money Handling
- Staff Training
- Business Forecasting
- Report Preparation
Timeline
Guest Service Manager/Lead Purchaser
Hotel Bellwether
07.2019 - Current
Property Manager
Access Real Estate Services
04.2018 - 02.2019
Administrative Assistant
Lab Athletics
02.2017 - 01.2018
Front Desk Manager
Fitness Evolution
05.2011 - 02.2017
High School Diploma -
Mount Vernon High School
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