Overview
Work History
Education
Skills
Timeline
Generic

Kelly Pullar

Bellingham,WA

Overview

13
13
years of professional experience

Work History

Guest Service Manager/Lead Purchaser

Hotel Bellwether
07.2019 - Current
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Liaised between guests and hotel management, relaying information, promotions and issues.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Implemented procedures and services to improve hotel services and amenities.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Property Manager

Access Real Estate Services
04.2018 - 02.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Administrative Assistant

Lab Athletics
02.2017 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Front Desk Manager

Fitness Evolution
05.2011 - 02.2017
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, WA
06.1996

Skills

  • Money Handling
  • Staff Training
  • Business Forecasting
  • Report Preparation

Timeline

Guest Service Manager/Lead Purchaser

Hotel Bellwether
07.2019 - Current

Property Manager

Access Real Estate Services
04.2018 - 02.2019

Administrative Assistant

Lab Athletics
02.2017 - 01.2018

Front Desk Manager

Fitness Evolution
05.2011 - 02.2017

High School Diploma -

Mount Vernon High School

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Kelly Pullar