KELLY QUICK-HILL
North Richland Hills,TX
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Process Fulfillment Representative
SANTANDER CONSUMER USA
12.2020 - Current
- Process release of titles once leases are satisfied, track and troubleshoot title status and release, answer incoming mail for team mailbox, located and corrected data entry errors and reported to management, tracked and maintained records for Titles Lease Release department, managed documents by organizing forms, making photocopies, filing records, preparing correspondence
Catering Associate
Panera Bread Catering
07.2019 - 12.2019
- Provided friendly, courteous service to create memorable moments for guests, helped prepare and present food to clients with strong attention to detail and presentation expertise, delivered catered food and supplies to facility for on-time set-up, cleaned and organized kitchen stations to promote team efficiency
Store Manager
Cottonwood Financial DBA Cash Store
01.2019 - 07.2019
- Managed cash control and store opening and closing procedures, managed store employees successfully in fast-paced environment through proactive communication and positive feedback, coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, made courtesy and collection calls, and completed and submitted loan applications
Customer Service Representative
CO-OP Financial Services
08.2016 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, answered customer telephone calls promptly to avoid on-hold wait times, offered advice and assistance to customers, paying attention to special needs or wants, delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Tier II - CD Specialist
Bank of America
04.2014 - 11.2014
- Processed CD withdrawals and transfers, cross-sold wide range of services and products to increase new business and expand existing customer relationships, investigated and resolved account issues by offering applicable options to customers, built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Education
Certification - Human Resources Management
Tarrant County College District
Fort Worth, TX05.2024
Associate of Arts - General Studies
Tarrant County College District
Fort Worth, TX08.2020
Skills
- Goal-oriented mindset
- Data entry proficiency
- Administrative Skills
- Human Resources Support
- Microsoft Office
- Records Maintenance
Additional Information - Previously Held Licenses
- FINRA Series 7
- FINRA Series 63
- General Lines Agent: Life, Accident, Health and HMO Insurance License
Timeline
Process Fulfillment Representative
SANTANDER CONSUMER USA
12.2020 - Current
Catering Associate
Panera Bread Catering
07.2019 - 12.2019
Store Manager
Cottonwood Financial DBA Cash Store
01.2019 - 07.2019
Customer Service Representative
CO-OP Financial Services
08.2016 - 09.2018
Tier II - CD Specialist
Bank of America
04.2014 - 11.2014
Certification - Human Resources Management
Tarrant County College District
Associate of Arts - General Studies
Tarrant County College District
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