Kelly Radcliffe

Upscale wine bar in a boutique setting, serving patrons in a dynamic tourist setting. Facilitating an individualized experience and working directly under the wine bar's owners.

• Supported guests with friendly table-side beverage service in wine bar setting.
• Suggested wines and food pairings using Wine Finch menu knowledge.
• Restocked bar supplies, glassware, and garnishes during busy shifts.
• Processed guest payments accurately through point-of-sale system.

Head bartender and floor manager for an upscale Beverly Hills, themed wine bar- vino label and tasting room adjacent to a thriving Waldorf Hotel.

• Managed tasting room bar operations, beverage service, and guest flow at vampire-themed wine label and venue.
• Monitored inventory for wine, spirits, glassware, and bar supplies.
• Resolved guest concerns with calm service in busy tasting room settings.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Long-time bartender for one of Manhattan's premier themed bars, which also operated as a live music venue. Working directly alongside the facility owners.

• Led bar operations at The Korova Milk Bar during peak service periods, ensuring efficient workflow and customer satisfaction.
• Monitored liquor stock and organized storage areas to maintain optimal inventory levels and facilitate quick service.
• Followed alcohol service rules and enforced responsible serving practices.
• Managed bar area, designed cocktails and menu, ensured regulatory compliance, and cultivated positive customer relationships.