Kelly Rafferty
East Stroudsburg,Pennsylvania
Summary
Dynamic Administrative Officer with proven expertise at Mid-Atlantic A/V, Inc. in enhancing office productivity and client relations. Skilled in project management, I successfully streamlined operations ensuring timely financial reporting and exceptional customer service. Committed to maintaining high standards of professionalism and confidentiality.
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
Overview
35
35
years of professional experience
Work History
Administrative Officer
Mid-Atlantic A/V, Inc.
09.2002 - 01.2025
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Paralegal/Legal Secretary
Mairone, Biel, Zlotnick & Feinberg, PA
06.1998 - 06.2000
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Planned and organized internal and external events, meetings and conferences.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
- Prepared and processed invoices for attorney billing.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Enhanced accuracy of legal documents by conducting meticulous proofreading, reducing need for revisions.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Diligently edited legal correspondence for grammar and spelling.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Created, indexed, and maintained client binders.
- Transcribed legal documents and phone conversations.
- Filed documents with courts on behalf of attorney.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Organized files for court proceedings.
- Produced legal documents such as briefs, pleadings and appeals.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
Paralegal/Legal Secretary
Valore Law Firm, PC
05.1991 - 06.1998
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
- Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Filed documents with courts on behalf of attorney.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prepared and processed invoices for attorney billing.
Paralegal
Jones, Day, Reavis & Pogue
09.1989 - 02.1990
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
Education
Paralegal Degree - Paralegal Studies
Brandywine College
Wilmington, DE05-1989
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Personnel management
- Travel arrangements
- Workflow planning
- Customer service
- Time management
- Microsoft Excel
- Data entry
- Computer proficiency
- Customer and client relations
- Microsoft Word
- Excel spreadsheets
- Deadline oriented
- Database entry
- Professional communication
- Complex Problem-solving
- Spreadsheets
- Spreadsheet development
- Project management
Accomplishments
I, fortunately was able to own a business with my husband for over 22 years. It was a unique blend of autonomy and challenge. It is the freedom to shape your own destiny, to build a business that reflects your vision, and to potentially reap the rewards of your hard work and innovation. I accepted the challenges and opportunities of being an entrepreneur, it was incredibly rewarding.
Timeline
Administrative Officer
Mid-Atlantic A/V, Inc.
09.2002 - 01.2025
Paralegal/Legal Secretary
Mairone, Biel, Zlotnick & Feinberg, PA
06.1998 - 06.2000
Paralegal/Legal Secretary
Valore Law Firm, PC
05.1991 - 06.1998
Paralegal
Jones, Day, Reavis & Pogue
09.1989 - 02.1990
Paralegal Degree - Paralegal Studies
Brandywine College
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