Kelly Ramirez
Bound Brook,NJ
Summary
- Dynamic Medical Office Assistant with proven expertise in patient registration and medical records management, honed at Somerset Medical Center. Excelled in multitasking and organization, enhancing patient flow and confidentiality compliance. Demonstrated exceptional collaboration and teamwork, significantly improving patient satisfaction and operational efficiency. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 plus years of relevant work experience to your team.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Foot And Ankle Center Of New Jersey
Bridgewater, NJ
10.2023 - 05.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Scheduled appointments for doctor visits.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Collected health insurance co-pays and patient bill balances
Medical Receptionist
Somerset Pulmonary Critical Care
Bridgewater, NJ
02.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Teacher's Assistant
Work Family Connection
Bound Brook, NJ
10.2022 - 02.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported planning and preparation for culturally-diverse class sessions.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
School Nurse Assistant
Bound Brook School District
Bound Brook, NJ
01.2022 - 06.2022
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Educated students on various health topics to promote overall health and wellbeing.
- Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their wellbeing.
- Participated in development of school safety plans to address areas of concern.
- Assisted in the development of school policies that promote a positive and safe learning environment for all students.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
Patient Registrar
Somerset Medical Center
Somerville, NJ
06.2004 - 10.2007
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using Cerner and Edim software.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported hospital revenue goals by accurately collecting co-payments at the time of service.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
- Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
- Gathered demographic and insurance information to register patients for medical appointments as well for patients in the emergency room.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate of Arts - Early Childhood Education
Rartian Valley Community College
Branchburg Township, NJNo Degree - Medical Billing And Coding
Union County College
Cranford, NJ12.2024
High School Diploma -
Somerset County Vocational Technical High School
Bridgewater06.2002
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Medical Terminology
- Positive Attitude
- Understanding of medical terminology
- Insurance Verification
- Office Administration
- Managing patient records
- Phone and Email Etiquette
- Appointment management
- Patient Scheduling
- Appointment Coordination
- Patient Care
- Records Management
- Appointment Scheduling
- HIPAA Compliance
- Patient Registration
- Medical Records Maintenance
- Medical Records Management
- Payment collection and processing
- Schedule Management
- Understanding of medical ethics
- Medical Office Equipment
- Follow-up skills
- Patient Demographics
- Medical Office Software
- Patient Charting
- Healthcare compliance
- Reception Management
- Patient Relations
- Physician assistance
- EMR Software
- Electronic Charting
- Patient Screening
- Biohazard Waste Disposal
- Patient Flow
- Customer Service
- Collaboration and Teamwork
- Documentation and Recordkeeping
- Data Entry
- Administrative Support
- CPR Certified
- Organization and Time Management
- Time Management
- Critical Thinking
- Medical Charting
- Medical Recordkeeping
- Adaptable and Flexible
- Electronic Recordkeeping
- Prescription Refills
- Scheduling Tests and Procedures
- Taking Client Histories
- Computer Proficiency
- Preparing Treatment Rooms
- Medical Records Verification
- Supply Ordering
- Appointment Setting
- Payment Scheduling and Collection
- Clerical Support
- Data Entry Software
Certification
- CPR Certification
- AED Certification
- BLS/First Aid Certification
CPR certification
I obtained my CPR Certification through the American Red Cross while I was employed as a teacher's assistant through Work Family Connection. I worked with students aged 4-8 years old.
Additional Information
I was unemployed during the years of 2006-2021 due to being home taking care of my special needs son who needed 24/7 assistance in all aspects of daily life including nonverbal communication/medication administration as well as caring for my mother who was diagnosed with stage 4 breast metastatic cancer.
Timeline
Medical Office Assistant
Foot And Ankle Center Of New Jersey
10.2023 - 05.2024
Medical Receptionist
Somerset Pulmonary Critical Care
02.2023 - 10.2023
Teacher's Assistant
Work Family Connection
10.2022 - 02.2023
School Nurse Assistant
Bound Brook School District
01.2022 - 06.2022
Patient Registrar
Somerset Medical Center
06.2004 - 10.2007
Associate of Arts - Early Childhood Education
Rartian Valley Community College
No Degree - Medical Billing And Coding
Union County College
High School Diploma -
Somerset County Vocational Technical High School