Kelly Rao

Administrative and Patient Care Coordinator

• Established initial communication with prospective patients to schedule consultations via email and in-person.

• Provided detailed financial quotes and procedural information during consultations.

• Coordinated surgery schedules, including pre-op, cosmetic surgeries, and follow-ups; acted as liaison for medical clearance.

• Assisted with breast implant sizing, patient education on implant options, and ALLE Program information.

• Managed financials for Stiller Aesthetics and MCK Anesthesia; handled inventory, ordering, and signed agreements.

• Created and maintained paper and EMR charts; finalized billing post-surgery.

• Ensured ongoing patient communication before, during, and after surgery, including follow-up visits.

• Performed Medical Assistant duties as needed and actively promoted aesthetic services.

• Proficient in EMA and NexTech medical programs.

•Establish positive relationships with customers

•Assist customers in clothing / accessory selection based on engaging the customer focusing on their needs and wants

•Suggestive selling / Business marketing / Event planning

• Prepare exam rooms / test equipment

• Conduct pre-screen testing, diagnostic and special testing

OCT / Visual Fields testing, FUNDUS Photography

Refracting and testing eye function

• Verify insurance coverage, eligibility, and benefits for each patient

• Appointment scheduling, registration, customer care

•Sales - designer eyewear, prescription lenses, Revitalash products, supplements

• Spectacle repairs, dispensing; lens cutting, shaping, edging, polishing; customer education on prescription / frame options

• Custom spectacle measurements (Panto, Vertex, Wrap) and OCH/SH and PD