KELLY RAWSKI
Registered Pharmacy Technician
Toledo,OH
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Registered Pharmacy Technician
Kahler Pharmacy
Toledo, OH
08.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
Customer Service Representative
Midwest Tape
Holland, Ohio
08.2011 - 08.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma -
Central Catholic High School
Toledo, OH 08.1991 - 05.1995
Skills
Pharmaceutical sales and services
Assisting pharmacists
Updating medication histories
Manual and automated medication dispensing
Processing payments
FDA Drug Safety Guidelines
Receiving incoming supplies
Drug storage procedures
Prepare bubble packs
Confidentiality and HIPAA
Typing medication labels
HIPAA
Patient confidentiality
Interpreting orders
Patient education and counseling
Answering customer questions
Secure storage of medications
Drug safety
Medication dispensing
Timeline
Registered Pharmacy Technician
Kahler Pharmacy
08.2020 - Current
Customer Service Representative
Midwest Tape
08.2011 - 08.2020
Diploma -
Central Catholic High School
08.1991 - 05.1995