Kelly Raymond
Milford,DE
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my baking prowess and exceptional customer service skills at Dunkin' Donuts to significantly improve product quality and efficiency. My innovative recipe development and adept team collaboration led to notable achievements in bakery sales and service excellence, embodying a blend of culinary creativity and interpersonal acumen. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Overview
9
9
years of professional experience
Work History
Baker
Dunkin' Donuts
02.2021 - 12.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined baking times for various items.
Customer Service Representative
Dialamerica Marketing
03.2015 - 09.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Organized promotional events, increasing brand awareness and customer engagement.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Boosted sales figures with introduction of innovative upselling techniques.
- Conducted product demonstrations, educating customers and stimulating interest.
- Streamlined returns process, reducing wait times and improving customer experience.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Assisted in training of new hires, sharing best practices and company policies.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
Education
Culinary -
Delaware Food Bank
Milford DE05-2025
GED -
Harry S Truman
Levittown, PA06-1998
No Degree -
Buck County Technical High School
Levittown, PA06-1998
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Dough handling
- Management
- Bread making
- Opening and closing duties
- Basic math
- Kitchen equipment operation
- Recipe creation and conversion
- Recipe development
- Allergen awareness
- Menu planning
- Multitasking and organization
- Team collaboration
- Hand-eye coordination
- Physical stamina
- Inventory management
- Equipment maintenance
- Cost control
- Flavor pairing
- Weights and measures
- Baking techniques
- Recipe-based cooking
- Mixing methods
- Safe knife handling
- Ingredient measurement
- Quality testing and assurance
- Baking
- Display case arrangement
- Food handling standards
- Teamwork and collaboration
- Inventory maintenance
- Excellent communication
- Basic mathematics
- Decision-making
- Order taking
- Active learning
Timeline
Baker
Dunkin' Donuts
02.2021 - 12.2023
Customer Service Representative
Dialamerica Marketing
03.2015 - 09.2018
Culinary -
Delaware Food Bank
GED -
Harry S Truman
No Degree -
Buck County Technical High School
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