Kelly R. Castle

• Direct all aspects of daily retail operation, encompassing forecasting, supervision, coaching, development, and staff training at all levels, on company policies, product knowledge, selling techniques, and customer service best practices to maximize their potential, ensuring optimal performance and growth.
• Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
• Met 100% customer satisfaction and increased successful behaviors/daily sales by improving policies and procedures and constantly interacting with customers.
• Maximized operational efficiency and staff productivity by coordinating the work schedules of teams based on forecasted workflow.
• Boosted the profitability of key-themed merchandise by following planograms and aligning product placement with sales goals.
• Resolved customer issues promptly, fostering loyalty through effective problem-solving strategies.
• Established performance goals for staff, conducting regular evaluations to promote professional development and accountability.
• Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
• Recruited, hired and trained 20 retail associates to develop into productive team members with excellent product knowledge.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company's mission and vision.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
• Exceeded sales goals and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Developed staff schedules to align with peak business hours, improving operational efficiency.
• Managed inventory levels, ensuring optimal stock availability and reducing shrinkage.
• Analyzed sales data to identify trends, adjusting tactics to maximize revenue opportunities.
• Fostered strong relationships with customers, enhancing loyalty and repeat business through personalized service.

• Provide administrative support to 12 department leads, including email, calendar management, and other key responsibilities.
• Collaborate with all Leaders to ensure maximum focus on key jobs to be done and execute on plans for their model week/service models by thinking and acting proactively.
• Established and maintained efficient office management processes; perform routine administrative duties, such as maintaining office supplies, processing mail, preparing deposits, and administering financial database.
• Catered to information requests, composed correspondence, and orchestrated logistics meetings, including location, catering, and RSVP management.
• Cultivated strong relationship with key Leadership partners, including 20 leaders/staff, volunteers.
• Supported the execution of other various projects, programs, and processing functions as needed.
• Coordinated office operations to enhance efficiency and support church initiatives.
• Developed and implemented streamlined administrative processes for improved workflow.
• Trained and mentored junior administrative staff in best practices and procedures.
• Assisted leadership in strategic planning sessions, providing valuable insights on operations.
• Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
• Acquired proper equipment, refreshments, and supplies for meetings and supported needs of attendees.
• Coordinated training for new team members, overseeing onboarding details, and designing framework for future acquisitions.
• Wrote and prepared deliberate yet flexible agendas for company meetings.
• Expertly organized logistics for functions both within and outside of organization.
• Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
• Improved document organization with the implementation of a comprehensive electronic filing system.
• Safeguarded company assets by maintaining accurate records of all equipment purchases, leases, maintenance agreements, licenses, warranties.
• Coordinated successful events, including conferences, workshops, and meetings to foster industry relationships.
• Assisted executives in decision-making with the preparation of detailed reports and data analysis.

• Managed activity in multiple departments to ensure profitability

• Implemented product education and procedures to drive successful behaviors and generate sales

• Facilitated training programs and product education in addition to improved policies and procedures to promote successful customer and employee interactions

• Led 5 departments, including 18 sales team members to exceed quarterly targets through effective strategy implementation.
• Fostered strong customer relationships resulting in increased repeat business.
• Mentored junior sales staff, promoting skill development and career growth.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Discussed sales strategies and promotional plans with VP of Sales on regular basis.
• Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
• Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
• Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
• .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Led sales team to exceed quarterly targets through effective strategy implementation.