Kelly Reagan
Calhoun County Independent School District
Victoria
12
years of professional experience
Dependable and customer-focused professional with experience across administrative, financial, and educational roles. Proven track record in high-volume front desk operations, multi-line phone management, and client service from car dealership reception and bank teller positions. Enthusiastic about health and fitness, eager to foster a positive, motivating atmosphere at the front desk.
Work History
Special Education Teacher
6 Years 2 Months- Developed individualized education plans for diverse learning needs.
- Implemented evidence-based instructional strategies to enhance student engagement.
- Collaborated with multidisciplinary teams to support student progress and well-being.
- Assessed student performance using various evaluation tools and methodologies.
- Advocated for students' rights and resources within school policies and community programs.
- Created a positive classroom environment that fosters social-emotional growth and academic success.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Taught students across multiple classifications and degrees of special needs.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Instructed students with physical and cognitive disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
Assistant Manager
5 Months- Assisted in processing loan applications, ensuring compliance with regulatory requirements.
- Evaluated borrower creditworthiness through detailed financial analysis and documentation review.
- Communicated effectively with clients to gather necessary information and address inquiries.
- Implemented process improvements that reduced application turnaround time significantly.
- Maintained accurate loan records in CRM systems, enhancing data integrity and retrieval efficiency.
- Conducted comprehensive applicant interviews to gather pertinent financial information and assess borrowing capacity.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Receptionist
1 Year 10 Months- Managed front desk operations, ensuring smooth communication between departments and clients.
- Coordinated scheduling for service appointments, optimizing workflow efficiency.
- Assisted customers with inquiries, providing accurate information and fostering a positive experience.
- Maintained organized filing systems for customer records and documentation accuracy.
- Handled incoming calls, directing them to appropriate staff while ensuring prompt responses.
- Trained new reception staff on operational procedures and customer service expectations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Teller
1 Year 2 Months- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with account inquiries, providing exceptional service and support.
- Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance.
- Educated customers on bank products and services, promoting financial literacy and engagement.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teacher
1 Year 1 Month- Fostered a positive learning environment to enhance student participation.
- Collaborated with parents to discuss children's progress and address any concerns or needs.
- Assessed student progress and tailored instruction to meet diverse needs.
- Developed engaging lesson plans to promote cognitive and social development in preschool-aged children.
- Organized daily activities that encouraged exploration and creativity among students.
- Participated in professional development workshops to refine teaching strategies and stay updated on best practices.
Education
Bachelor of Science - Sports Management
- Bachelor's of Science, Sports Management
- 4.0 GPA
Skills
Differentiated instruction
Classroom management
Individual education plans
Behavior modifications
Small group instruction
Lesson planning
Collaborative teamwork
Motivating students
Instructional strategies
Special education
Multitasking Abilities
Timeline
Special Education Teacher
Calhoun County Independent School District
10.2013 - 12.2019Read More
Assistant Manager
Midwest Finance
12.2012 - 05.2013Read More
Receptionist
Port Lavaca Ford
02.2011 - 12.2012Read More
Teller
Woodforest National Bank
10.2009 - 12.2010Read More
Teacher
Gingerbread School
06.2008 - 07.2009Read More
American Public University
Bachelor of Science from Sports Management
Read More