Kelly Redovian
New Franklin
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Bartender
Sam's Royal Gardens
10.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Medical Receptionist
Hearthstone Family Practice
01.2021 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Branch Service Manager
Huntington Bank
05.2010 - 09.2017
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assessed employee performance and issued disciplinary notices.
- Assisted customers with account maintenance, such as disputes, account issues, online banking.
- Attended monthly operations meetings and relayed information back to my team.
- Coached and assisted tellers with referrals and customer service.
- Enhanced security measures within the branch, minimizing instances of fraud or theft.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to ensure excellent customer service.
- Organized schedules to adequately cover routine business demands.
- Processed customers' deposits, transfers and cash withdrawals.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Teller
Chase Bank
08.2007 - 05.2010
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed transactions for customers including, but not limited to deposits/withdrawals, payments, cashier's checks, money orders, cash advances, etc.
- Referred customers to personal bankers for convenience products.
- Maintained sole control or ATM and/or Cash Vault.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Meredith College
Raleigh, NCSkills
- Received STNA/PCT certification in 2005
- Inbound and outbound calling
- Credit card payment processing
- Courteous demeanor
- Customer Service
- Strong multitasking
- Clear and effective communication
- Outgoing Personality
- Handling Difficult Customers
Timeline
Bartender
Sam's Royal Gardens
10.2022 - Current
Medical Receptionist
Hearthstone Family Practice
01.2021 - 05.2022
Branch Service Manager
Huntington Bank
05.2010 - 09.2017
Teller
Chase Bank
08.2007 - 05.2010
Meredith College
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